PatrickWBham

[PatrickWBham @PatrickBham]

@nxwestmidlands Please will you publish this diversion on your website under Service Updates? When sat on the bus that diverts for 10+ minutes it would be helpful to find out why without scrolling through twitter.

[PatrickWBham @PatrickBham]

@NX_MD @nxwestmidlands @WestMids_CA @MayorWestMids Hi @NX_MD - I have been trying to engage with @nxwestmidlands but without success so I reached out to you as the MD/director of the company, hoping that you would take these concerns seriously. If you can't help, who can?

[PatrickWBham @PatrickBham]

@nxwestmidlands - It has now been a month since one of your drivers yelled abuse at an elderly man and now my 3rd chaser, still no response @TransportForWM can you help?

[PatrickWBham @PatrickBham]

@nxwestmidlands I've provided these details again now and would like to know how I can escalate my complaint including raising the issues with the complaint handling process. I am deeply concerned by your driver's conduct and that this may have been repeated since because of the delay.

[PatrickWBham @PatrickBham]

@NX_MD @nxwestmidlands, @NX_MD - I'm still disappointed by the complete lack of engagement following reporting one of your drivers yelling at an elderly passenger. It's now been 2 full months and no response. What if he's done it again? Maybe @WestMids_CA or @MayorWestMids can help?

[PatrickWBham @PatrickBham]

@nxcare @NX_MD @NX_MD - please will you ask someone to look into my complaint - the driver was shouting to the point that I stepped in to defend him (he was politely asking for directions) and he turned on me to the point that I and other passengers had to cower on the bus so we could get home.

[PatrickWBham @PatrickBham]

@nxcare @NX_MD Hi @nxcare - it's been +15 business days since my complaint of 31 Jan was acknowledged on 9 Feb. No response. Really worrying that this is taken so frivolously - driver shouting at elderly passenger and no response a month later.

[PatrickWBham @PatrickBham]

@TransportForWM @nxwestmidlands Thanks @TransportForWM - are you the ombudsman for public transit issues in the WM or, if not, who is?

[PatrickWBham @PatrickBham]

@nxwestmidlands Glad to see that @nxwestmidlands takes its complaints about drivers abusing the elderly so seriously that a week later I still haven't heard from the "escalated" complaints team...

[PatrickWBham @PatrickBham]

@nxwestmidlands please explain why your bus drivers think it is appropriate to yell at elderly people asking for details of a re-diversion. Route 24, bus no 6874 at c. 835pm on 31/01/22. Happy to provide more details of the abuse hurled out by your driver.