Paul Irvine

[Paul Irvine @PaulIrvine13]

You have moved me to the Lloyds app. Just tried to buy online. App approval not working on Lloyds app. Nothing appears so can't proceed with transaction. Why?
@HalifaxBank

[Paul Irvine @PaulIrvine13]

Terrible customer service. Why do I have to wait up to 30 days for fraudulent transactions to be removed? Why is it taking over 10 days to credit two refunds to my account. Still waiting. Halifax card does it within 48 hours.
@tescobankhelp

[Parody Nigel Farage @Parody_PM]

Stop calling me Nigel Mirage! And don't you dare retweet this using the hashtag #NigelMirage

[Paul Irvine @PaulIrvine13]

@GrabTH Terrible customer service. When the restaurant gives you the wrong food. They do nothing.

[Paul Irvine @PaulIrvine13]

@KlookTravel Terrible customer service. After an hour waiting to be connected, they cut me off.

[Paul Irvine @PaulIrvine13]

@BootsUK Why does the app say a product is in stock, but when you go to the store, they do not have it?

[Paul Irvine @PaulIrvine13]

@HiltonHotels At the Doubletree Newcastle Airport. Dodgy electrics in the room mean no TV. How is that possible?

[Paul Irvine @PaulIrvine13]

@OctopusEnergy "I have escalated this issue to our finance team needs to be split between payment methods and will personally follow up with them to provide you with an update as soon as possible." This is the standard of the reply. Blame someone else. Terrible organisation.

[Paul Irvine @PaulIrvine13]

@OctopusEnergy Completely atrocious customer service. I have been waiting since June 21st for the return of my own money. 8 hours after my post, I am told they are looking into it. I sent a formal complaint to customer support. No reply. Terrible organisation.

[Paul Irvine @PaulIrvine13]

@OctopusEnergy Now 4 hours and no DM. Very professional.

[Paul Irvine @PaulIrvine13]

@OctopusEnergy August 1st tomorrow, and I am still waiting for my refund of £500 when I moved out on June 21st. Plain theft. Shall be contacting the ombudsman now.

[Paul Irvine @PaulIrvine13]

@OctopusEnergy It's been an hour, and still no DM.

[Paul Irvine @PaulIrvine13]

@agoda You sent an automatic response. My case exactly.

[Paul Irvine @PaulIrvine13]

@agoda I booked a room on Agoda described as a suite with a balcony. When I got there, the balcony was at the end of the corridor, and the room had no windows. Agoda say this is acceptable.

[Paul Irvine @PaulIrvine13]

@agoda Dealing with customer service is impossible. There are so many agents, automated replies, and generic responses. It's like dealing with robots. Don't bother.

[Paul Irvine @PaulIrvine13]

@OctopusEnergy I am now informed that it will take a further 7 to 12 days to receive my £497 refund as the initial process failed. Why was I not told? Complete shambles.

[Paul Irvine @PaulIrvine13]

@OctopusEnergy I moved out on June 21st. I am still waiting for my £497 refund. Why is it taking so long?

[Paul Irvine @PaulIrvine13]

@RevolutApp Trying to login to on new device. Keep getting error message even after selfie accepted. Customer Support non existing. Waiting, over 2 hours for a reply.

[Paul Irvine @PaulIrvine13]

@RevolutApp Not true. You sent me a generic message about high levels of calls at present. Not helpful.

[Paul Irvine @PaulIrvine13]

@RevolutApp Really bad customer service. 8 hours and no help. Cannot login on new device.