Pawan Aggarwal

[Pawan Aggarwal @Pawan_aggarwal_]

@RelianceDigital Hello @RelianceDigital
Please accept my apology for buying your brand and help me in resolution. Sorry to say, but I just hate listening the word 'Apology' from your team.

[Pawan Aggarwal @Pawan_aggarwal_]

@reliancegroup @KelvinatorI @RIL_Updates @RelianceDigital My Kelvinator AC stopped on 10 Apr; after 5 tickets (8080142682, 8080689852, 8080911283, 8081050725, 8081243649) I’m told to buy ₹10,000 part because the company won’t supply it. Fix now or escalate. #Kelvinator #Reliance

[Pawan Aggarwal @Pawan_aggarwal_]

@RelianceDigital Hello @RelianceDigital
It's been more than 200 hours now. Please update me the status.

[Pawan Aggarwal @Pawan_aggarwal_]

@RelianceDigital @RelianceRetail @Kelvinator

Is this your CX standard?

I need:

✅ Full refund OR
✅ Replacement

#CustomerExperience #ConsumerRightsProtection

[Pawan Aggarwal @Pawan_aggarwal_]

70+ days. No fix.

My AC from @RelianceDigital stopped working in April (under warranty).

Entire summer gone.

Final offer? ₹4,700 on a ₹23,500 product.

Unacceptable.

Thread 👇

[Pawan Aggarwal @Pawan_aggarwal_]

Resolution offered:

• Wait indefinitely OR
• Take 20% refund (~₹4,700)

Why should customer pay for company delays?

[Pawan Aggarwal @Pawan_aggarwal_]

@RelianceDigital There has been no show till now from your team.