Loraine on fintech and CX

B2B marketing and content creator -- deep expertise in #fintech, #payments, #digitalbanking, #CX

[Loraine on fintech and CX @PayFrontier]

At the Innovative Payments Conference, @Discover, #StreetCharity and #CentralPayments reminding us what's possible when you put technology to work to solve big problems like hunger. #payments #innovation #ipc2024 @ipa

[Loraine on fintech and CX @PayFrontier]

@Discover, #StreetCharity and #CentralPayments reminding us what's possible when you put technology to work to solve big problems like hunger. #payments #innovation #ipc2024 @InnovativeP

[Loraine on fintech and CX @PayFrontier]

See you in 2 weeks! If you're not already registered, save $50 with code Loraine. #ipc2024 #payments #innovation #regulation https://t.co/DlXWQEZJHk

[Loraine on fintech and CX @PayFrontier]

Join me at the @IPAUpdates annual Innovative Payments Conference in May. It's an amazing opportunity to come together with industry colleagues, regulators and thought leaders to chart the future of this incredible industry. #IPC2024 #payments #fintech

[Ubiquity @ubiquityBPO]

Why AI still needs guardrails. Our Executive Director John Goodale talks AI's potential rewards and risks in an interview with @thefintechtimes. Read more 👉 https://t.co/AjnKXXwffr #fintech #AI #Innovation #Resilience

[Loraine on fintech and CX @PayFrontier]

Talking to our partners is one of the best parts of my job. It reminds me why we do what we do!

[Ubiquity @ubiquityBPO]

From uncertainty to success. Our @Roadie partnership drives better CX and business insights. Find out how we help businesses scale faster and smarter with confidence, and without compromising the quality of their CX: https://t.co/7fSbVlGxhA #CXPartner #CX #logistics #shipping

[Loraine on fintech and CX @PayFrontier]

Like any new technology, AI's benefits and risks must be managed.

[Ubiquity @ubiquityBPO]

Thank you @thefintechtimes for including us to talk about this critical topic! #AI #compliance #fintech

[Loraine on fintech and CX @PayFrontier]

Brands who prioritize and optimize CX will be rewarded with loyalty and a healthier bottom line.

[Ubiquity @ubiquityBPO]

Historic turnover, hiring challenges, cost cuts, fraud threats and lack of investment have created a perfect storm for CX management, and customers are feeling it. Discover how to overcome key economic challenges while safeguarding CX. https://t.co/LaW97sendY
#CX #economy

[Loraine on fintech and CX @PayFrontier]

The biggest issue: Complaint-handling.

[Ubiquity @ubiquityBPO]

The U.K.'s Institute of Customer Service's latest index reveals that businesses are slipping in all five dimensions of customer satisfaction. Get the scoop on the problems and the solutions in our 2-part series: https://t.co/SRwyTfrdhA #CX #CSAT

[Ubiquity @ubiquityBPO]

What do the @TheFCA Consumer Duty rules mean for fintechs and CX? Our Executive Director, Head of Europe John Goodale explains in a new @Finextra blog. https://t.co/MQVjyfEJsC #consumerduty #FCA #CX

[Loraine on fintech and CX @PayFrontier]

Leading CX provider, Ubiquity, Expands Global Footprint with New Executive Hires https://t.co/HErBRatPjT via @businessmondays

[Loraine on fintech and CX @PayFrontier]

Ubiquity expands exec team to support UK and US growth https://t.co/0Y8vdLbeSA via @Finextra

[Loraine on fintech and CX @PayFrontier]

Excited to connect with more innovators in the space as we expand our presence in the U.K. and Europe. 😀

[The Payments Association @ThePAssoc]

We are delighted to announce that @ubiquityBPO has joined The Payments Association as a Member.

Welcome aboard! - https://t.co/TK6zQ93ACF

[Loraine on fintech and CX @PayFrontier]

AI gets a lot of buzz. Here's our view on where it will make the most difference for #CX.

[Ubiquity @ubiquityBPO]

Hear from Ubiquity's Sagar Rajgopal in a new @FinTech_Series interview about how fintechs can use #AI to empower employees and improve #CX. https://t.co/1lNePMpCAp

[Ubiquity @ubiquityBPO]

Fraud prevention is a multipronged, evolving strategy, but you can take action to protect your business and your customers.

Learn more about how to manage and defend against shifting fraud tactics: https://t.co/COUbV9Hbyk

[Loraine on fintech and CX @PayFrontier]

Happy anniversary, team!

[Ubiquity @ubiquityBPO]

🎉🎉This weekend we celebrate our 11th anniversary in a new way—by giving back. Here's to many more years of making the world work better for our clients, their customers, and our communities! #BetterWithU #CX @GPTW_US @GPTW_India @GPTW_Colombia

[Ubiquity @ubiquityBPO]

🎉🎉This weekend we celebrate our 11th anniversary in a new way—by giving back. Here's to many more years of making the world work better for our clients, their customers, and our communities! #BetterWithU #CX @GPTW_US @GPTW_India @GPTW_Colombia

[Loraine on fintech and CX @PayFrontier]

Wish I were going, too! Cheers to all the nominees! Excited to see who wins #TCPA #TCPA23

[Ubiquity @ubiquityBPO]

Ubiquity just touched down in London town! 🇬🇧

Our execs are headed to London to visit our newest office and celebrate payments innovation at The Card & Payments Awards 2023 (@TCPAwards).

Find out more here: https://t.co/KhowMrxLVN

[Loraine on fintech and CX @PayFrontier]

If you're looking for a career and a purpose instead of just a job, join the party! https://t.co/iZmVLJjfOw

[Ubiquity @ubiquityBPO]

Raising the standard! 💪

Thanks to our incredible #people & #culture, Ubiquity is @GPTW_US certified, AGAIN! In fact, we're certified in ALL geos!

Did you know 60% of site leaders & support roles are promoted from within. Grow with us: https://t.co/QZtlkTFQcN

#BetterWithU

[Loraine on fintech and CX @PayFrontier]

Proud to be partnering with BMTX to deliver amazing CX.

[FinTech Magazine @FinTechMagazine]

With its “obsession” for customer service, embedded banking pioneer @BmtxInc is helping brands launch new features for their customers.
We spoke to Jamie Donahue, EVP & CTO, in the digital report here: https://t.co/Uz4UjB1ssj

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#FinTech #Banking