Great news! All our systems are back online and it is business as usual. 💙
Thank you for your patience while we got everything fixed so we can continue to offer customers the debt advice they need.
Service update:
We're pleased to say our website is back up and running.
A couple of our systems still need fixing, but they don't affect our advisers' ability to help new customers with any debt advice they need.
Thanks for being patient, we'll update you again soon.
As a precaution, we've temporarily taken down our website and some systems in response to a global cybersecurity issue.
There's no indication that any customer data is at risk.
You can still get in touch - WhatsApp 07441 927 800 or call 0800 316 1833.
We’ll keep you updated.
More than 9 million UK households starting winter in energy debt or with no credit according to new research from uSwitch.
If you're in this position, talk to your energy provider first and if you're still worried get in touch to find a way forward.
#energybills#debthelp
In our conversations with customers, fuel is coming up more, a lot more, in fact 60% more.
It's one of the biggest pressures on household budgets and it's not your fault.
How are fuel prices affecting your budget? Having to make cuts elsewhere?
#fuelcosts#costofliving
Sometimes a conversation sticks with you.
This is one of them.
As James says, we listened, without judgement and helped him with a debt solution that works for him and his circumstances.
It's just a conversation, and we're here, ready to listen.
#debtadvice
Does your mood slump on a Sunday evening?
We know, Mondays can often mean direct debits sending you into the red, phone calls chasing for payments, brown envelopes you don't want to open.
What else have we missed?
#debtadvice
Imagine being just one small emergency away from problem debt.
The simplest thing can tip you into the red.
If you don't have to imagine, it's time to talk to one of our expert debt advisers.
No judgement. Let's find a way forward together.
#debthelp
The typical person coming to us this year is 40, in a full-time PAYE job, renting, but only has £194 at the end of the month. Surprised?
They're not overspending – they've just been overtaken by something they didn't plan far.
Familiar? Get in touch.
#debthelp#costofliving
What's one small thing you can do today for better financial health tomorrow?
Share your small things in the comments and take some inspiration too!
#financialhealth#debthelp
We know that money worries can impact your mental health.
On #WorldMentalHealthDay we are encouraging everyone to listen without judgment and support one another.
💙Asking for help is not a sign of failure.
💙It's a sign that you're ready for things to change.
#DebtHelp
Think financial planning is only for people with investments?
No, it starts with knowing where your money is going.
💷Understand income and outgoings
💷Review debts
💷Build emergency fund
💷Set a goal
💷Create a plan
Need help? PayPlan can help.
#worldfinancialplanningday
You can be intelligent, responsible and successful... and still ignore debt.
Sometimes the brain just moves into survival mode.
If you've ever done this, you're not lazy and you're not failing. You're human.
What's one money task you've been avoiding?
#DebtAdvice
How does it feel when you speak to PayPlan?
Hear straight from one of our customers about their first steps with a PayPlan debt adviser.
Share your experience in the comments below!
#debtadvice#customerfeedback
Most debt problems don't start with a spending problem. They start with an avoidance problem.
Money worry ➡️ Stress ➡️ Avoidance ➡️Bigger problem ➡️ and round and round.
Breaking the cycle start by taking one small action.
#DebtHelp
🚗Hands up if the cost of filling up the tank has just got ridiculous!
You're not alone.
With average diesel prices now tipping £2 a litre.
What are you doing to keep your fuel costs within budget?
#fuelcosts#costofliving
What's going to be the biggest pressure on your household budget this autumn winter?
Drop the emoji in the comments for what you'd pick
🚗Fuel
🔥Heating
🎄Christmas
🍴Food shopping
#winterbills#debthelp
True or False? “Debt collectors and bailiffs are the same.”
False!
Debt collectors can’t take goods, enter your home, or force you to make a payment.
Bailiffs (enforcement agents) can only force entry in very limited circumstances and with a warrant.
#bailiffs#debthelp
Jayne's debt was written off thanks to an open and honest conversation with a member of our specialist debt advice team.
Her advice - be honest, ease the stress and you can achieve a good outcome for your circumstances.
We're here and ready to talk.
#debtadvice#talkaboutdebt