Peloton Problems

Peloton has a problem—its last-mile company, XPO Logistics. Customers expect better than missed deliveries, incomplete set-up and damaged products.

[Peloton Problems @PelotonProbs]

In surveying hundreds of Peloton customers, those whose products were delivered by XPO Logistics reported serious problems at higher rates than Peloton's in-house deliveries.

Read our report to learn more: https://t.co/7ohV5VT4BO

[Jason Musselman @jmussel2]

@onepeloton I was calling to complain about your delivery company and now I can’t decide who’s customer service is worse

[Michael Harlan @MichaelWHarlan]

I order @onepeloton bike & tread a few weeks ago. Selected 12/2 delivery date & confirmed date, Nothing arrived. Reached out 2 @peloton to resolve delay. Their only response/solution/accommodation was they “would have to cancel the order”! #poorcustomerservice #bewareofpeloton

[Peloton Problems @PelotonProbs]

The new Peloton ad is as nightmarish as their shipment practices.
https://t.co/2v4VpMsXxR

[Peloton Problems @PelotonProbs]

XPO Logistics is not showing up for deliveries when it says it will—causing frustration for Peloton customers.

[Peloton Problems @PelotonProbs]

Peloton CEO admits he doesn’t understand why shares sank after initial pop.
https://t.co/eQPf9LeJ9b

[Peloton Problems @PelotonProbs]

Peloton has a problem: Its primary contractor for home delivery and setup, XPO Logistics Inc. Tell Peloton to drop XPO: https://t.co/VrYuq8F1Xh

[Peloton Problems @PelotonProbs]

XPO is delivering problems for Peloton users.

[Amanda K @AmandaK90199959]

@onepeloton any chance you guys can actually get XPO to show up when they’re supposed to? I’m on 8 weeks with no bike and yet again XPO is not within they’re agreed upon repair window today! How long does a two year customer have to wait?

[Peloton Problems @PelotonProbs]

“The adrenaline rush stemming from 18 bullish analyst notes doesn’t seem like enough to give Peloton Interactive Inc.’s stock a boost.”

https://t.co/MISeqEoTyW

[JAMSr @JAMSr87]

@onepeloton finally pulled the trigger and ordered one. Had a scheduled delivery time today of 2-4pm. No one showed up. No calls. Called the 833 number to check on my delivery. Unacceptable that I called off work to be here for no reason.

[Peloton Problems @PelotonProbs]

Customers who had their Peloton products delivered by XPO reported problems four times as often as customers who had their products delivered by Peloton’s in-house team.

[Peloton Problems @PelotonProbs]

“The only race Peloton is going to be running is a race to the bottom in terms of hardware pricing and further bad performance of its stock price.”

https://t.co/frVs6sNDHg

[Peloton Problems @PelotonProbs]

XPO deliveries for Peloton continue to deliver problems for customers.

[Peloton Problems @PelotonProbs]

78% of prospective Peloton customers said awareness of delivery problems would reduce their interest in purchasing a Peloton product. ―Prospective Peloton customers survey.

[Peloton Problems @PelotonProbs]

Customers who had their Peloton products delivered by XPO Logistics reported problems 4 times as often as compared to Peloton’s in-house deliveries.

[Peloton Problems @PelotonProbs]

“After [Peloton’s] less-than-stellar IPO performance and a recent lawsuit, cracks at the company may be starting to appear.”
https://t.co/6mmnKI2cb5

[Peloton Problems @PelotonProbs]

“Peloton moves farther away from profitability with no realistic path to achieve the cash flows implied by its valuation.”
https://t.co/brvT5mJmRW

[Peloton Problems @PelotonProbs]

“There was just poor communication through email about or pertaining to delivery. Therefore, it took longer for me to receive my bike!” –Respondent, Peloton customer survey.

[Peloton Problems @PelotonProbs]

@mrjaxtaylor Yes. We found a widespread delivery problem.