Peter Hundermark

agility and business resilience mentor • certified enterprise coach (emeritus) • certified scrum trainer (emeritus) • husband • father • human

[Peter Hundermark @PeterHundermark]

I have called your call centre and used the support chat numerous times and even visited your branch. All I get is promises of help but no actual assistance. Please will you escalate this?

[Peter Hundermark @PeterHundermark]

@rainSouthAfrica Hello, I recently cancelled my Rain service and am trying to port my mobile number from Rain to my new service provider. It seems Rain needs to “release” my number so it is available to port in.

[Peter Hundermark @PeterHundermark]

I can end without a rant about the @virginactiveSA app. It is quite possibly the worst piece of commercial software I have ever seen. Nearly two years after the launch of the "new" app it is still full of bugs. As a former software developer myself, it is an embarrassment...

[Peter Hundermark @PeterHundermark]

.@virginactiveSA So with the new (for me) X rule that I cannot DM anyone who does not follow me, and being unwilling to pay X for a Premium membership, I have no choice but to make my message "public".

[Peter Hundermark @PeterHundermark]

Otherwise my 8 AM membership effectively becomes a 9 AM membership. Of course another possibility is for the gym management/instructors to change the class start times to 8:15, but that will likely annoy full-price members.

[Peter Hundermark @PeterHundermark]

If I had decision-making authority at VA, I think I would give 15 mins leeway at either end of the times to permit members to enter and exit classes that start or end on the hour.

[Peter Hundermark @PeterHundermark]

However, the effect is I cannot attend an 8 AM class because I can't enter, even at 7:55, to drop my gear off in the locker room. I guess I can just arrive at my classes late and disrespect the instructor and the other class participants.

[Peter Hundermark @PeterHundermark]

So to my issue. This week @virginactiveSA has decided, for the first time in my two years of membership, to strictly enforced the off-peak membership times. Fair enough. I pay less for fewer privileges.

[Peter Hundermark @PeterHundermark]

@CityofCT re burst water main in St James. 10 hours later and still no water supply. can you provide an update please?

[Peter Hundermark @PeterHundermark]

.@virginactiveSA I rarely turn to social media to complain, but REALLY, your app is probably the worst I have ever experienced. And this is many months after the new version was launched. As an IT veteran I cringe for your product development team and your management. I feel sad.

[Peter Hundermark @PeterHundermark]

Good morning! Can anyone confirm the current state of the N2 outbound and approach roads to the airport? #TaxiStrike #TaxiViolence

[Peter Hundermark @PeterHundermark]

My 2022 on ⁦@italki so far⁩. One more lesson to go tomorrow. 2023 will be the year for conversational fluency...

[Peter Hundermark @PeterHundermark]

@sarstax Oh, did I forget to mention that the call back option is (also) not working? I did try...

[Peter Hundermark @PeterHundermark]

Hello.@sarstax! You say you cannot discuss personal tax matters here. Fair enough. Where can I get help with e-filing? Your online webchat is not working. Your call centre callback function is not working. Your call centre wait time says 3 minutes, but after waiting 15 minutes...

[Peter Hundermark @PeterHundermark]

My actual problem is my profile is inexplicably broken. I can no longer access my ITR12s. Only IRP6s. Nothing changed by me. Is this a known issue?

[Peter Hundermark @PeterHundermark]

...I had progressed from #200 in the queue to #187. That suggests the wait time is about 3 hours. What can I do?

[Peter Hundermark @PeterHundermark]

@mrw_portugal please contact me URGENTLY re an undelivered package.

[Peter Hundermark @PeterHundermark]

@FNBSA how do I STOP receiving paper credit card statements?

[Peter Hundermark @PeterHundermark]

@MTNzaService no service in Kalk Bay today. No current load shedding here (zone 8). Is there a kmown problem?

[Peter Hundermark @PeterHundermark]

@Afrihost as a businessman that reply just maked me sad

[Peter Hundermark @PeterHundermark]

Who out there has had an intractable issue with @Afrihost ? I need guidance how to escalate my long-running problem and get it resolved, before my head explodes. #Afrihost