Pets at Home

One destination for all your pet care needs, dedicated to creating a better world for pets and people who love them.

[Pets at Home @petsukofficial]

@Bonnie_Montrose Good afternoon Bob,

I do apologise you are experiencing issues in adding products to your basket for your beautiful cats!

If you are still encountering the issues, can you DM us and confirm your name, address (postcode) email address.

Laura@petsukofficial

[Pets at Home @petsukofficial]

@ukdangerous2 Good morning,
I am terribly sorry you are feeling this way regarding the delivery and customer service provided. So we can review the resolution, can you drop us a DM with all details of your order & photos - we will then need to confirm some extra details with you.

[Pets at Home @petsukofficial]

@AlisonD10632783 Wishes,

Emily@petsukofficial 2/2

[Pets at Home @petsukofficial]

@AlisonD10632783 Hello Alison,

Thankyou for bringing this to our attention - I'm so sorry the pets club price is higher than the non member price & I have raised this internally so we can ensure this is fixed ASAP.

I'm very sorry for any disappointment this may have caused.

Best 1/2

[Pets at Home @petsukofficial]

@RealJackLane truly sorry for any upset or disruption this is causing to your daily life.

Best wishes. KRIS@Petsukofficial 2/2

[Pets at Home @petsukofficial]

@RealJackLane Good afternoon Jack,

Letters were sent out to local residents before the work started to let local residents know about the work being carried out. The end date of the work should be 28/08 and the work is carried out over night with loud machinery stopping by 10pm.

We are 1/2

[Pets at Home @petsukofficial]

@CatholicPris Good morning,

I'm so sorry to hear about this matter! please could you send us a DM with your order number alongside the name & postcode on your order? This will allow us to look further into this matter for you

Best Wishes,

Emily@petsukofficial

[Pets at Home @petsukofficial]

@RealJackLane Good morning Jack,

We're so sorry to hear about this & for the disruption caused. I have reached out to the store regarding this matter & we will be back in touch as soon as we have more information

Best Wishes,

Emily@petsukofficial

[Pets at Home @petsukofficial]

@LyndaCMarshall Good morning Linda,

We're so sorry to hear you haven't been able to reintroduce your pets to each other! If you haven't already, I'd recommend speaking with an expert in-store who may be able to assist further with this

Best Wishes,

Emily@petsukofficial

[Pets at Home @petsukofficial]

@Adam699246 your pets club account and we will be able to locate your proof of purchase & assist you further with a resolution

Best Wishes,

Emily@petsukofficial 2/2

[Pets at Home @petsukofficial]

@Adam699246 Good morning,

Thankyou for your reply

We are very sorry to hear about this matter & I can assure you nothing is more important to us than the welfare of pets so we will be looking into this further. Please send us a DM with the name, postcode & first line of the address on 1/2

[Pets at Home @petsukofficial]

@magsmac59 Good afternoon,

I'm so sorry you're missing part of your order! Please send us a DM with your order number alongside the full name & postcode on the order to allow us to look into this further for you

Best Wishes,

Emily@petsukofficial

[Pets at Home @petsukofficial]

@robotpuppie assist with locating this for you

Best Wishes,

Emily@petsukofficial 2/2

[Pets at Home @petsukofficial]

@robotpuppie Good morning,

Thankyou for your reply

As this was bought in-store, we'd recommend visiting the store directly for assistance with a resolution. If you don't have your receipt anymore, please DM us with your name, postcode & the first line of your address & we'll be able to 1/2

[Pets at Home @petsukofficial]

@WNlombardi Good morning,

We're so sorry to hear about this & we hope your pug is doing better now! Please could you send us a DM with your name, postcode, email, your pug's name as well as the date & time of their groom & the salon this took place in?

Best Wishes,

Emily@petsukofficial

[Pets at Home @petsukofficial]

@Samanth79696510 Good afternoon,

I'm very sorry to hear this! We are having some technical issues with our live chat, but, please send us a DM regarding your query & we'll be back in touch asap to assist you further

Best Wishes,

Emily@petsukofficial

[Pets at Home @petsukofficial]

@ItsSaraahh_ Good afternoon Sarah
To keep you updated, I have forwarded your case (4772116) to those that have the ability to look into this further.
We’ll be in contact as soon as possible😊
Rebecca@petsukofficial

[Pets at Home @petsukofficial]

@glenn_sussex Hi Glenn,

I'm very sorry to hear about your recent delivery experience and I apologise for the inconvenience caused.

Please send us a DM with your order number, email address and postcode so we can look into this for you.

Many thanks,
Manon@petsukofficial