Philip Fernbach

[Philip Fernbach @PhilipFernbach]

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[Philip Fernbach @PhilipFernbach]

@mmazenko @TEDxMileHigh Glad you enjoyed my talk. Your blog post is great!

[Philip Fernbach @PhilipFernbach]

@aledonetti If you are going to insist on plagiarizing us, at least link to our book.

[Philip Fernbach @PhilipFernbach]

@paulusm Wow, this is really fantastic!

[Philip Fernbach @PhilipFernbach]

@AmericanAir Have you made any progress on my refund? Thanks.

[Philip Fernbach @PhilipFernbach]

@AmericanAir they do not respond to email since May. Why else would I be using Twitter. Unacceptable!

[Philip Fernbach @PhilipFernbach]

@AmericanAir credit card... refunds stated that they will followup with BA and push for to get back as soon as possible.....

[Philip Fernbach @PhilipFernbach]

@AmericanAir working withmy colleagues in the refund department and we have adequate information and get your remaining
refund back to

[Philip Fernbach @PhilipFernbach]

@AmericanAir As per email MAY 22: Good Morning,
Let me apologize,it was my every attention to get back to you in reference to your refund...

[Philip Fernbach @PhilipFernbach]

@AmericanAir I've been checking that website for four months. It has been saying review pending all that time.

[Philip Fernbach @PhilipFernbach]

@AmericanAir Sent email last week. Still no action. I am a marketing professor at CU Boulder. Will use this as a case study in poor service.

[Philip Fernbach @PhilipFernbach]

@AmericanAir I am due a refund from 4 MONTHS AGO and no one responds to my emails to customer service. Please give me my money back.