Phil Massey

Games, tattoos, cats and fighting what more could a boy want!

[Phil Massey @Philmassey85]

@danhardymma https://t.co/zHdgWvMll3

[Phil Massey @Philmassey85]

@danhardymma American Nightmare (/give up the ghost)
https://t.co/wEhpVMJNgd

[Phil Massey @Philmassey85]

@HelloFreshUK cancelled my box for this week and I’ve been charged this morning and told it is still being sent out?!?!

[Phil Massey @Philmassey85]

@HelloFreshUK two meals out of four in my box missing: credited my account for one meal (for a subscription I won’t be renewing) and you can’t send any replacements just inform your warehouse?
Thanks I’ll let my pregnant wife know!
Will stick with @MindfulChefUK from now on!

[Phil Massey @Philmassey85]

@premierinn when can I book rooms at your Alnwick hotel! Says it’s opening on the 21/10/22 but I can’t book for the 27/10/22? ☹️
#premierinn #hotel #booking #query

[Phil Massey @Philmassey85]

@CoffeeBox_co_uk So after nearly two weeks I still haven't received my replacement item?

[Phil Massey @Philmassey85]

@CoffeeBox_co_uk I've sent some emails re: a faulty order on the 7th, 11th and 15th and had no reply? Can you help?

[Phil Massey @Philmassey85]

@virginmedia Again though, this is the whole problem! I'm advised I'll be contacted and called back and it never happens! My number was taken on Tuesday gone and I was "promised" a call back before NYD! Still nothing! And my complaint still hasn't been raised as I have again requested! #joke

[Phil Massey @Philmassey85]

@virginmedia I logged a complaint on the 22/12/20 after 2 hours on the phone told I would be called back. Rang up today to be told there was no complaint on my account, asked to speak to a manager and I was hung up on. My broadband is still awful and now you ignore complaints?

[Phil Massey @Philmassey85]

@virginmedia Surprisingly no! I have had nothing back! Even waiting to hear back from a manager after ringing again on Tuesday and still haven't been contacted yet again! But at least you got my payment for the month on time eh!?!? #awfulservice #whatajoke

[Phil Massey @Philmassey85]

@virginmedia I found your complaint process if you want to read it! If you struggle let me know and I can highlight the points you missed and failed to adhere to when I "logged" my complaint!
#awfulservice #virginmediaisterrible
#complaintprocess
https://t.co/B2QNXgXVz8

[Phil Massey @Philmassey85]

@virginmedia Sorry, this is your solution to the months of shit service and awful customer service? Your area status number? This is why @virginmedia is an absolute joke, god awful broadband and zero support! You actually make @TalkTalk look creditable, which is a fucking laugh!

[Phil Massey @Philmassey85]

@virginmedia Well what was more annoying was I checked the service status page when the outage was mentioned and for my area your service status showed all green bar mobile which was having issues at the time (22/07/20).

[Phil Massey @Philmassey85]

@virginmedia Additionally looking at my phone logs since Nov 18 I have spent 340 minutes / 5.6 hours on the phone to Virgin support!

[Phil Massey @Philmassey85]

@virginmedia Then when I contacted your tech team after all that I was advised to restart and give it 24 hours after being told it might be due to a local outage that they couldn't provide me any details about so asked to make a complaint! Which wasn't logged! And I am back to square one! 3/3

[Phil Massey @Philmassey85]

So happy with the 100mb speeds I was promised by @virginmedia when I upgraded #awfulservice #thisisajoke been on hold for over 4 hours and cut off 3 times before being asked to reset my router! #wishihadthoughtofthat #homeworkingjoys

[Phil Massey @Philmassey85]

@CPL533490 @VOXI_UK Same here, no 4g but calls!

[Phil Massey @Philmassey85]

@TT2Limited I was charged £3.60 going through by car, sent an email to question it which I have had no response to. When I tried to pay the "pay later" yesterday I got the error "recipients domain does not exist"
Now getting a message saying a fine is in the post!