PHRONESIS STRATEGIES

Innovative IT-driven #CustomerExperience (#CX) Solutions | 8+ Yrs | 50+ Projects | #CustomerJourney #CustomerEngagement #CEM #PatientExperience #PX #MedTech

[Vyom Shah @vyom56]

Patients have always struggled in accessing easy & convenient medical care. Thankfully, today’s tech can change this scenario. Leveraging #ConversationalAI and #WhatsApp, #Hospitals can now provide superior #PatientExperience (#PX).

https://t.co/8PU2UCCdQp

[Vyom Shah @vyom56]

My take on some of the frictions in @amazonIN's journey that are hindering it to deliver a full 5-star #CustomerExperience and what these incumbents can learn from startups like @BigBasket who has devised some simple yet powerful solutions.

#CX

https://t.co/ZVWFvoAEHF

[PHRONESIS STRATEGIES @PhronesisCX]

For a successful #CustomerExperience (#CX), one needs a successful #EmployeeExperience (#EX). Here are 6 Hacks to improve your EX:

https://t.co/rgQeY47zlB

[PHRONESIS STRATEGIES @PhronesisCX]

It was an honor and privilege to talk on #CX at @Roedl_TP & Partner India meet. It is sheer joy to see how not just B2C startups but even B2B Professional Services firms are delving into #CustomerExperience.

[PHRONESIS STRATEGIES @PhronesisCX]

#CustomerJourney #CXHacks #CXforSmallBusiness #CXforBusiness #CustomerJourney #CXJourney #CustomerEngagement #CEM #CustomerDelight #CustomerSatisfaction #CustomerService #VoC #VoiceOfCustomer #CustomerJourneyDesign #CXMetrics #CXMonitoring #CXSolutions (6/6)

[PHRONESIS STRATEGIES @PhronesisCX]

10 #CX Hacks for Small Businesses

Apart from the basic principles of #CX, here are some cost-effective ways that Small Businesses can follow to deliver better #CustomerExperience

Thread - (1/6)

[PHRONESIS STRATEGIES @PhronesisCX]

8) Train your employees to be Customer Centric - Create Customer Interaction Guidelines
9) Introduce Loyalty Programs - Rewards to incentivize customers
10) Build an emotional connection - Personalize services, deliver 'WOW' moments (5/6)

[PHRONESIS STRATEGIES @PhronesisCX]

(6/6) #CRO: Conversion Rate Optimization

#CustomerExperience #CustomerEngagement #CEM #CustomerService #CXMonitoring #CXTerms #CXPerformance

[PHRONESIS STRATEGIES @PhronesisCX]

(1/6) Confused about #CXMetrics? Have a sip of our refreshing #CX Cocktail

https://t.co/rhxurKbv7o

#NPS: Net Promoter Score: How likely a customer is to recommend a product or service to others?

[PHRONESIS STRATEGIES @PhronesisCX]

(5/6) #AHT: Avg. Handle Time: What was the Avg. duration of the entire customer call transaction?

#ASA: Avg. Speed of Answer: How much Avg. time did customers had to wait before calls got answered?

#GCR: Goal Completion Rate: No. of users who completed a specific goal

[PHRONESIS STRATEGIES @PhronesisCX]

@DebbieSzumylo Thank you @DebbieSzumylo

[PHRONESIS STRATEGIES @PhronesisCX]

Demystifying #CX Terms

https://t.co/U9Hr8dhs9f

[PHRONESIS STRATEGIES @PhronesisCX]

Don’t just serve your customers, truly love them and make a difference by designing a #CXJourney worth talking about.

#CX #CXJourney #CustomerDelight #CustomerSatisfaction #VoC #CXValues #CXQuotes #Quoteoftheweek

[PHRONESIS STRATEGIES @PhronesisCX]

As they say a great #CustomerExperience can make a customer for life, so choose your pillars wisely!

#CX #CXJourney #CustomerDelight #CustomerSatisfaction #VoC #CXValues #CXQuotes #Quoteoftheweek