Vyom Shah

Director @ Deloitte | Certified #CustomerExperience Professional | CA, MBA, 14+ Yrs Work-ex

[Vyom Shah @vyom56]

Patients have always struggled in accessing easy & convenient medical care. Thankfully, today’s tech can change this scenario. Leveraging #ConversationalAI and #WhatsApp, #Hospitals can now provide superior #PatientExperience (#PX).

https://t.co/8PU2UCCdQp

[Vyom Shah @vyom56]

My take on some of the frictions in @amazonIN's journey that are hindering it to deliver a full 5-star #CustomerExperience and what these incumbents can learn from startups like @BigBasket who has devised some simple yet powerful solutions.

#CX

https://t.co/ZVWFvoAEHF

[PHRONESIS STRATEGIES @PhronesisCX]

For a successful #CustomerExperience (#CX), one needs a successful #EmployeeExperience (#EX). Here are 6 Hacks to improve your EX:

https://t.co/rgQeY47zlB

[PHRONESIS STRATEGIES @PhronesisCX]

It was an honor and privilege to talk on #CX at @Roedl_TP & Partner India meet. It is sheer joy to see how not just B2C startups but even B2B Professional Services firms are delving into #CustomerExperience.

[PHRONESIS STRATEGIES @PhronesisCX]

10 #CX Hacks for Small Businesses

Apart from the basic principles of #CX, here are some cost-effective ways that Small Businesses can follow to deliver better #CustomerExperience

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[Vyom Shah @vyom56]

@Mayyur Thanks Mayur 😃

[Vyom Shah @vyom56]

Tried my hand at Golfing. Enjoyed a lot. #Golf #GolfCamp

[Vyom Shah @vyom56]

@PranayG My views on state of today’s Chatbots:

https://t.co/xWZBaMh1Oo

[PHRONESIS STRATEGIES @PhronesisCX]

(1/6) Confused about #CXMetrics? Have a sip of our refreshing #CX Cocktail

https://t.co/rhxurKbv7o

#NPS: Net Promoter Score: How likely a customer is to recommend a product or service to others?

[PHRONESIS STRATEGIES @PhronesisCX]

Demystifying #CX Terms

https://t.co/U9Hr8dhs9f

[PHRONESIS STRATEGIES @PhronesisCX]

Don’t just serve your customers, truly love them and make a difference by designing a #CXJourney worth talking about.

#CX #CXJourney #CustomerDelight #CustomerSatisfaction #VoC #CXValues #CXQuotes #Quoteoftheweek

[PHRONESIS STRATEGIES @PhronesisCX]

As they say a great #CustomerExperience can make a customer for life, so choose your pillars wisely!

#CX #CXJourney #CustomerDelight #CustomerSatisfaction #VoC #CXValues #CXQuotes #Quoteoftheweek

[Vyom Shah @vyom56]

@ADP255 @MAMAlbury 😂

[PHRONESIS STRATEGIES @PhronesisCX]

Merry X'mas and Happy New Year!

[PHRONESIS STRATEGIES @PhronesisCX]

Creating a good #CustomerExperience doesn’t happen by chance, it happens only by carefully crafting every step of the #CustomerJourney

#CX #CXJourney #CustomerDelight #CustomerSatisfaction #VoC #CXValues #CXQuotes #Quoteoftheweek

[PHRONESIS STRATEGIES @PhronesisCX]

By redesigning #CustomerJourney, Qantas improved #CustomerExperience - resulting in Net Profit increase from AU$853 mn to AU$980 mn in 2018.

Wish to know how you can up your CX game? Contact us https://t.co/K9qgKyQhLH

#CX #CXJourney #CustomerJourneyDesign #Qantas #QantasAirways

[PHRONESIS STRATEGIES @PhronesisCX]

These words by Steve Jobs perfectly encapsulate the power of #CustomerExperience
Businesses that put #CustomerExperience above all will win hearts, minds and market shares!

#CX #CXJourney #CustomerDelight #CustomerSatisfaction #CXValues #CXQuotes #Quoteoftheweek

[Harvard Business Review @HarvardBiz]

How did Uber adapt its business model as it entered new markets all around the world? https://t.co/Sv874TEhpA