Pia de Malherbe

Business Development + Marketing Consultant #BusinessDevelopment| #NewBusiness| #Marketing I #Agencies I #CreativeServices

[Pia de Malherbe @PiadeMalherbe]

@BritishTelecom how come I have an engineer booked today confirmed via email and apparently no one will come and no one can help me and I still pay full BT service fees but have NO internet or TV?! #worldsworstcompany

[Pia de Malherbe @PiadeMalherbe]

@parcelforce how come it’s impossible to retrieve my parcel that’s sitting in your warehouse. I could not care less about your strike. I need my delivery which is what you have been paid to do!#unbelievable

[Pia de Malherbe @PiadeMalherbe]

@British_Airways I am ready to fly again and use all your wonderful evouchers! It doesn’t help if they get blocked for 24 hrs and when your site crashes! Pls help!

[Pia de Malherbe @PiadeMalherbe]

@British_Airways I would like a cash refund for my evouchers is this possible?

[Pia de Malherbe @PiadeMalherbe]

@ShellEnergyHome just trying to pay my bills and still no one can help me, after 27 minutes on the phone I was put on hold and forgotten about?! How to waste my time. Who else has got problems with shell energy?

[Pia de Malherbe @PiadeMalherbe]

@ShellEnergyHome I have just sent you a DM, honestly today I just received an email that you set up a direct debit but I haven’t done anything and hve not approved this, this is getting out of hand and I Urgently need to speak to someone!

[Pia de Malherbe @PiadeMalherbe]

@ShellEnergyHome hi guys, emailed three times now and haven’t gotten any feedback, shall I go straight to the ombudsman? #CustomerService

[Pia de Malherbe @PiadeMalherbe]

@British_Airways hi team, I am trying to use my vouchers and get an update on my refund requests to book new flights. I am a gold member and cannot get hold of anyone or just chat to a bot?! Is that really how to aim to keep me as a customer? #notgoodenough

[Pia de Malherbe @PiadeMalherbe]

@waitrose online order with lots of missing items. Really not good at all @waitrose pls let me know the fastest way to get reimbursed.

[Pia de Malherbe @PiadeMalherbe]

@Ryanair I have booked a flight BRE-LDN Stansted for 19th May. Will this flight still operate?

[Pia de Malherbe @PiadeMalherbe]

@edfenergy I am an old isupply customer and without a metre reading you more than trippled my monthly bills, now i am trying to get on top if it and you keep on sending me high bills without an explanation. Honestly I dont have time to chase this.

[Pia de Malherbe @PiadeMalherbe]

@jlandpartners hi there, I want to return a purchase I made in store how do I do that? Was purchased at Peter Jones.

[Pia de Malherbe @PiadeMalherbe]

@Hermesparcels no update on parcels, several parcels lost and you don’t take responsibility #worstexperience #worstparcelshop #worstcustomerservice

[Pia de Malherbe @PiadeMalherbe]

@LaRedouteUK and any update from my DM you have charged my account and I would like to be refunded #worstcustomerservice #never again

[Pia de Malherbe @PiadeMalherbe]

@Hermesparcels there is no update on my parcel since Friday now and all you say there is a problem with delivery. Can you help I have been charged already. Pia.

[Pia de Malherbe @PiadeMalherbe]

@LaRedouteUK Hello I am still trying to track my order that I paid for and no one answers the phone or responds to emails. #iwantmymoneyback

[Pia de Malherbe @PiadeMalherbe]

@LaRedouteUK @LaRedouteFr hi, I have been charged for my delivery but it hasn’t arrived it is with Hermes and they say to contact you. I am trying to contact you but no one responds! #helpplease

[Pia de Malherbe @PiadeMalherbe]

So much fun today @PackNews #spiritspacksummit19 #trends #genz @drinkworksldn

[Pia de Malherbe @PiadeMalherbe]

When the @British_Airways representative at Atlanta airport tells you that you missed your flight and you start to run and make it!#worstcustomerservice #wherehasBAservicegone

[Pia de Malherbe @PiadeMalherbe]

@eurowings which terminal is my flight from tomorrow morning at Heathrow?