PicturehouseHelp

Picturehouse customer support team. Available 9.30am - 8.30pm daily. Email us at: [email protected]

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@KOJmusician @PicEntFilms Hey Kevin, our Customer Care team have confirmed they have been in touch and the issue has now been resolved for you

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@davidhonor Hey David, if you still need help with this could you pop us a DM with the email address used to sign up for the membership and we can have a look at this for you https://t.co/jWv33IHxRj

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@ClaudeStarling Hey Claude, could you try uninstalling and reinstalling the app to ensure you have the most up to date version

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@harvey_marr Apologies for the delay. Our phone lines are open 10am-6pm Monday-Sunday, were you able to get in touch?

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@jog_on_ Hey, this should be back up and running again now. We do apologise for any inconvenience caused

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@Sidderz Hey, if you could send us a DM with the email address you used to make the booking we can double check this has gone through for you https://t.co/jWv33IHxRj

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@thegamer6701 We're glad to hear you were able to get booked in Nathan. We will raise this with the relevant teams to look into and apologise for any inconvenience caused

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@thegamer6701 Hey Nathan, apologies for the delay. Were you able to resolve this?

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@markitsmad Hey Mark, apologies for the delay. Could you make sure you are are signed out of your account first, you can then go through the Membership With Kia > Join Us membership sign up. You will then be able to sign into your account when prompted to complete the renewal😊

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@SandiDunnUK Hey Sandi, apologies for the delay. You can call our Customer Care team on 0207 326 2649 if you still need assistance with this😊

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@rowkz Hey Tim, if you try logging out of your account and following the renewal process. You will then be prompted to sign into your account to complete the renewal, this should work for you😊

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@Conway85Mike Hi Mike, we are experiencing a slight delay with emails currently but a member of the team will get back to you as soon as possible. Our membership phone line does not have a hold menu so will continue to ring whilst you are in the queue, the team will pick up as soon as they can

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@daniellegipps Hey Danielle, we certainly will be😁 You can book tickets on our website for Chester here 👉 https://t.co/LJYzn1L15X

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@SarahDadd129375 Hi Sarah, we're sorry to hear that - our phone lines are very busy at the moment but a member of the team will answer ASAP. Can you please let us know the email address for your online account via DM and we'll take a look?

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@TheSRutherford @picturehouses - our sincere apologies for any inconvenience.

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@TheSRutherford @picturehouses Hi Sarah, Good afternoon, following the popularity of our Black Friday deal, we are currently processing a high volume of orders on gift cards and there is an extended delay in delivery. Our customer service team are working hard to respond to all emails as soon as possible -

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@n_kws Good afternoon, following the popularity of our Black Friday deal, we are currently processing a high volume of orders on gift cards and there is an extended delay in delivery. Our sincere apologies for any inconvenience.

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@susaninBA1 Hey Susan, you can reach our Customer Care team here 0207 326 2649

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@Jimb0b87 Hey James, we're sorry to hear that. Could you confirm which film you're trying to book for please?