Piers Schmidt

Hotel branding guru and hospitality entrepreneur. Founder of Luxury Branding and Co-founder of Kingham Leigh.

[Piers Schmidt @PiersSchmidt]

@Gatwick_Airport total fail for passengers arriving this morning on @airmauritius MK44 from Mauritius. More than an hour and counting for bag to arrive at the carousel. Nobody here to explain. Zero accountability.

[Piers Schmidt @PiersSchmidt]

@GWRHelp It’s a car park not an aircraft. It’s finished. Open it

[Piers Schmidt @PiersSchmidt]

@GWRHelp will you pls hurry up and sign off the new car park at Gloucester. There are not enough spaces in the overflow and this means fines for mis parking g and missed trains. Your station staff say it has been ready for 3 weeks but I guess you’re too busy counting the fines!

[Piers Schmidt @PiersSchmidt]

@GWRHelp Are you aware that the Wifi on your five carriage train betwen Cheltenham and Paddington hasn't been working for nearly two weeks now? If so, when are you going to fix it, please?

[Piers Schmidt @PiersSchmidt]

@British_Airways your lounge (Dufry) at Belgrade is awful. No wonder you don’t sign it!

[Piers Schmidt @PiersSchmidt]

@thetimes Is you useless app ever going to work. Quite shocking that you have the audacity to charge for something that just doesn't work. Today all I can load is Times Travel Offers. Today's edition not there to load

[Piers Schmidt @PiersSchmidt]

Nice move from the captain of @AirMalta KM101 to neither acknowledge nor apologise for the c. 4 hour delay to today’s flight. Fail

[Piers Schmidt @PiersSchmidt]

@AirMalta why didn’t you email customers on the KM101 today to let us know the flight would be delayed by 3 hours? Why doesn’t your boarding pass indicate which lounge we can use at LHR T4? You are barely an airline. No app either!

[Piers Schmidt @PiersSchmidt]

@GWRHelp another classic performance from you clowns. Cancelled service then slow running replacement. Now in danger of missing my flight. Why can’t you run a proper service???

[Piers Schmidt @PiersSchmidt]

@HeathrowAirport why are you having so many problems with the jetties? This is the third long flight in as many weeks where we have been left on the plane for ages while you fail
To do your job

[Piers Schmidt @PiersSchmidt]

@British_Airways theee of the four coffee machines at your lousy lounge at Gatwick this morning are out of service. The fourth unsurprisingly is queuing for ages.

[Piers Schmidt @PiersSchmidt]

@British_Airways I have rebooked a flight with your call centre but received no email confirmation or details of cost. This email has apparently been sent 3x but still not received. Pls help me as call centre operator is stumped.

[Piers Schmidt @PiersSchmidt]

@Ryanair you have the audacity to charge me to check-in when your own systems won’t accept an OTA email, then you delay the flight by at least an hour with no announcements. Expect an invoice for my time.

[Piers Schmidt @PiersSchmidt]

@vueling why are you unable to operate a flight on time?

[Piers Schmidt @PiersSchmidt]

@GWRHelp why can’t you run a proper train service? You’ve just cancelled a train to London from Gloucester at 10m notice.

[Piers Schmidt @PiersSchmidt]

Super job opening here! https://t.co/HsplsEFxWn

[Piers Schmidt @PiersSchmidt]

"In the realm of intricate endeavours, we often hear the cautionary phrase 'the devil is in the details.' However, what if we replaced the ominous specter of Beelzebub with something altogether more captivating, such as delight?

A…https://t.co/pDCIBYdxWm https://t.co/4S4QdQeAyx

[Piers Schmidt @PiersSchmidt]

@Mamboibiza Monday 5 September 2022, your DJ played an excerpt from Dire Straits' Private Investigations mixed into Grace Jones Slave to the Rhythm. Sublime. Wld love to know who it was on the decks

[Piers Schmidt @PiersSchmidt]

It was a pleasure to contribute an article to the 5th edition of Chris Graham's seminal state of the nation report on the branded residences sector published on 7 June. It's essential reading and the established reference for devel…https://t.co/zeBcKQnzR3 https://t.co/pECdM7R0WO

[Piers Schmidt @PiersSchmidt]

As the 650 and counting applicants for this job attest, this is one of the most challenging, desirable and exciting roles in brand development available in the world today.

In my advisory capacity, I have had the pleasure of working with Tracy Wirth Lanz…https://t.co/48Y3mPjsi3