Your risk control policies are truly remarkable.
I am very curious about the rationale behind the frequent, inexplicable risk control restrictions imposed on Pro plan users.
Restarting the router and changing the IP triggers a restriction; switching devices triggers a restriction; using the service from a different location triggers a restriction; going on a business trip triggers a restriction. Once restricted, the situation becomes completely opaque—there is no notification regarding when access will be restored or how to lift the ban.
The nature of these restrictions is bizarre, too: using the Pro model in ChatGPT is blocked, forcing a fallback to the Mini model, yet the Sol-Ultra model in Codex remains completely unaffected.
Under the exact same conditions, using Claude causes no issues whatsoever.
I simply cannot fathom why you harbor such hostility toward Pro plan users.
A week ago, I restarted my router and changed my IP, and I have been unable to use the Pro model ever since. Your customer support is utterly useless; they cannot resolve the problem or even tell me the current status of my account.
Please, try doing something sensible for a change.