sugarplumfairy

Crazy is just statistcs and statistics are just crazy.

[sugarplumfairy @PixieSweat]

@LNER hello team! I know you’ve got a lot on but I just tried popping in a delay repay and the “arrival” time isn’t correct meaning I can’t claim. Should I email someone? Thanks!

[sugarplumfairy @PixieSweat]

@HMRCcustomers I’ve spoken to a lovely lady who has helped sort the issue, thanks for all your help today

[sugarplumfairy @PixieSweat]

@HMRCcustomers hi team. I called earlier to be told the systems were down (spoke roughly 9am). Are they still down? Or can I try again later? Thank you

[sugarplumfairy @PixieSweat]

@HMRCcustomers Sorry to be a pest Amandine, but should the tax advisors on the phone not be able to sit this in real time

[sugarplumfairy @PixieSweat]

@HMRCcustomers Is there an email to write in? Ideally I want it sorted before I get paid at the end of the month as I have bills that come in

[sugarplumfairy @PixieSweat]

@HMRCcustomers I’ll try calling again but I really need someone to sort it asap

[sugarplumfairy @PixieSweat]

@HMRCcustomers The lady said the don’t do tax calculations over the phone. It’s just if it isn’t sorted now I will be owed more and paid less over the next few months

[sugarplumfairy @PixieSweat]

@HMRCcustomers Yes, and it’s wrong. Quite significantly

[sugarplumfairy @PixieSweat]

@HMRCcustomers Thanks Amandine. It won’t let me because it has done a last minute adjustment to last FY. I’ve overpaid in last FY but the app has an underpayment baked into this FY tax code and incorrect details on pension contributions. So I need someone to manually change it

[sugarplumfairy @PixieSweat]

@HMRCcustomers I called but she said she can’t sort my tax code over the phone, and the app won’t let me do it (as it has wrong information). Should HMRC call centre be able to fix it on the phone?

[sugarplumfairy @PixieSweat]

@HMRCcustomers Apologies, me again. Is there a specific department I should call to fix my tax code? I spoke with a lovely lady and she said she can’t fix it for me. It is incorrect and will reduce my take home pay significantly (£500). Thanks

[sugarplumfairy @PixieSweat]

@zavvi please can you DM me? The item finally returned after I ordered a replacement through a different provider last week. I shouldn’t have to pay to return it when I asked several times to cancel the order

[sugarplumfairy @PixieSweat]

@zavvi hello team, I sent a message. Please can you check?

[sugarplumfairy @PixieSweat]

@O2AcademyGla Hello! Do you have timings for Mark Normand you can share? Thanks

[sugarplumfairy @PixieSweat]

@LondonPalladium Hello! Do you have set times at all for this show? Thanks

[sugarplumfairy @PixieSweat]

@LNER Thank you, can I just do delay repay?

[sugarplumfairy @PixieSweat]

@LNER hello team. I know you’re busy today but hopefully a quick clarification. I was supposed to be on the 0633 to London but obviously it didn’t go/ was hours late. So I stayed home in York. However, can I also claim my return ticket back as it isn’t used? It’s advance single

[sugarplumfairy @PixieSweat]

@GC_Rail hello, will you compensate if I need to stay over in London? Current no trains going north

[sugarplumfairy @PixieSweat]

@LNER how can I get back to York tonight? I have nowhere to stay, what’s the best way for me to get home?

[sugarplumfairy @PixieSweat]

@LNER @TimGale_ It’s the travellers duty to check current guidance? I was impacted today too (Edinburgh to London) but checked before I set off on both LNER and National Rail Enquiries