Policy Expert

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[Policy Expert @PolicyExpert]

⚠️Important update about policy emails⚠️

Due to a global Microsoft outage, some customers may experience delays receiving policy documents and confirmation emails.

You can still access your documents through your online Customer Account https://t.co/tP5Np4v6dC

[Policy Expert @PolicyExpert]

@MalcolmDunn1961 Hi Malcolm, if you could please DM us your details, we can then look in to this further for you. Thanks, Nisha

[Policy Expert @PolicyExpert]

🌧️ November weather can be unpredictable, and heavy rain can increase the risk of water damage.

From spotting leaks to checking local flood warnings, there are ways to help protect your home. 🏠

Take a look at our wet weather checklist for some handy tips 👇

[Policy Expert @PolicyExpert]

@bridge_53 Hi, I have sent you a DM, please respond at your earliest convenience.

[Policy Expert @PolicyExpert]

@bridge_53 Hi Paul, if you could please dm us your details, I can then arrange a call back for you.

[Policy Expert @PolicyExpert]

@bridge_53 Hi Paul, thanks for getting in touch. To change card details, you would need to speak with the payments team. Is this for a home, car or pet insurance policy?

[Policy Expert @PolicyExpert]

@Uridium_uk Hi, I'm sorry to hear this. If you could please DM us your details, we can then look in to this further for you. Thanks, Nisha

[Policy Expert @PolicyExpert]

@MalcolmDunn1961 Hi Malcolm, if you could please DM us your details, we can then look in to this further for you.

[Policy Expert @PolicyExpert]

🍂 🌧️ 💨 Bad weather can cause unexpected damage to your car 👀

If you’re affected, make sure to take photos if it’s safe, let your insurer know what’s happened and check with them before arranging any repairs.

[Policy Expert @PolicyExpert]

@ashishchakrabor Hi, thanks for getting in touch. If you could please DM me your details, I can then look in to this.

[Policy Expert @PolicyExpert]

🐾 Loud bangs and bright flashes can make fireworks season stressful for pets.

Our checklist has some simple ways to help keep them calm and safe. 🎆

Find more advice in our bonfire night guide here 👇

https://t.co/LYoWN7esbD

[Policy Expert @PolicyExpert]

@MissClaireDay Hi Claire, we're sorry to hear this. If you could please DM me your details, we can then assist you further. Thanks, Nisha

[Policy Expert @PolicyExpert]

@abbic1603 Hi Abbi, I'm sorry to hear this. If you could please DM me your details, I can then look in to this further for you. Thanks, Nisha

[Policy Expert @PolicyExpert]

@JohnRos80005533 Hi Laura, if you could please DM me your details, I can then look in to this for you.

[Policy Expert @PolicyExpert]

Halloween can mean more noise, visitors and open doors than usual. 🎃

Keep an eye on how your cat or dog is coping, keep sweets out of reach and make sure they have somewhere safe and quiet to settle.

[Policy Expert @PolicyExpert]

@NessBeckett Hi Vanessa, I'm sorry to hear this. If you could DM me the detail, I can then arrange a call back for your mum.

[Policy Expert @PolicyExpert]

⚠️ Storm Austen is expected from Thursday.

🏠 Secure outdoor items
🐾 Keep pets sheltered
🚗 Avoid unnecessary journeys

Our phone and live chat queues may be busier than usual, so thanks for your patience 💜

Need to claim? The quickest way is online 👇
https://t.co/OSpercfKoh

[Policy Expert @PolicyExpert]

Fireworks season can start before November, so preparing early can help make things easier for your pet🐾

Use our checklist, and speak to your vet early if your pet is very anxious & find more tips in our helpful article👇
https://t.co/LYoWN7esbD

[Policy Expert @PolicyExpert]

Autumn leaves can quickly block gutters and drains. 🍂

A quick clear-out now can help rainwater drain properly and reduce the risk of avoidable damage around your home, but remember only do it yourself if it's safe to do so.

Read our autumn home tips 👉 https://t.co/ACpG13xYns