Fredric Schroeder

Past President, World Blind Union

[Fredric Schroeder @PolicyNotes]

@Hyatt congratulations on fixing the accessibility problems with your app. It shows a commitment to your blind and low vision customers and is greatly appreciated t

[Fredric Schroeder @PolicyNotes]

@Supportdhu This seems a bit fishy to me. Please use the number in my Marriott Bonvoy profile to reach me

[Fredric Schroeder @PolicyNotes]

@MBonvoyAssist This is exhausting. I cannot begin to tell you how many calls, email messages, and text messages I have sent trying to get my clothes returned. Now I cannot even get Marriott to acknowledge my please for help

[Fredric Schroeder @PolicyNotes]

I am beyond disappointed with @Marriott. On June 19, a Marriott hotel confirmed they would be returning lost items to me. Since then, nothing. I contacted Marriott through their website, and, again, absolutely nothing. Why bother being a titanium member

[Fredric Schroeder @PolicyNotes]

@MBonvoyAssist @Marriott So, what does it mean that Marriott likes my post? Are they going to respond to me or not?

[Fredric Schroeder @PolicyNotes]

@MBonvoyAssist @marriott I have texted many, many times this morning, and not even the courtesy of an acknowledgment

[Fredric Schroeder @PolicyNotes]

@MBonvoyAssist After much back-and-forth on Friday, nothing. I texted five times Friday afternoon asking when I would hear back, and no response

[Fredric Schroeder @PolicyNotes]

@MBonvoyAssist @marriott it's been a no help whatsoever. It has been nearly 4 weeks since I was told my lost items were being shipped back to me.

[Fredric Schroeder @PolicyNotes]

@iamGermania @united Sorry. In rereading my post, it sounds like I am being critical. I would have been upset also if I had been asked to give up a window seat for a middle seat on such a long flight

[Fredric Schroeder @PolicyNotes]

@iamGermania @united I then asked the gentleman's wife to trade seats with me so she and her husband could be together on the five hour flight. I'm not a hero, but it seemed like the right thing to do

[Fredric Schroeder @PolicyNotes]

@iamGermania @united I overheard the older gentleman speaking to the passenger at the window seat. He explained that he and his wife were rushing to San Diego to be with their grandson who had just been in a serious accident

[Fredric Schroeder @PolicyNotes]

@iamGermania @united One time I was traveling and had an aisle seat. At the last minute, an older couple came on board and the husband took the middle seat next to me and his wife took the middle seat across the aisle.

[Fredric Schroeder @PolicyNotes]

@MBonvoyAssist Your online contact form is very difficult to use non-visually. I tell you that, because after DMing you, if you tell me to go to your contact form, I will return to post a public update about your accessibility problems as well as your very, very poor Customer Service

[Fredric Schroeder @PolicyNotes]

@hyatt the latest update to your app has made it very difficult for non-visual access using voiceover on an iPhone. Please have your accessibility team fix the problems

[Fredric Schroeder @PolicyNotes]

@lyft when I opened the app, it said five minutes ETA. 20 minutes later they canceled my trip, charge me five dollars, and when I looked at the app again, the price had gone up. Dishonest company

[Fredric Schroeder @PolicyNotes]

@lyft for 20 minutes they said they were looking for a car, then told me a free upgrade, then canceled the trip and charged me five dollars. I would've been home by now if it had not been for their dishonest system

[Fredric Schroeder @PolicyNotes]

@lyft for 20 minutes they said they were looking for a car. Then said a free upgrade. Then cancel the trip altogether and charge me five dollars. I would've been home by now except for their dishonest system

[Fredric Schroeder @PolicyNotes]

@united so much for Starlink. 40 minutes & 2 flight attn later, i finally connected. Maybe good to test before irritating customers

[Fredric Schroeder @PolicyNotes]

@MBonvoyAssist The hotel does not value loyal Marriott customers. They are dismissive, insulting, and completely uninterested in feedback

[Fredric Schroeder @PolicyNotes]

Very disappointing stay at Four Points By Sheraton in Phuket, Thailand, a @marriott property. After leaving a poor review, the manager, Benoit Mouclier, sent me an obnoxious note explaining that the hotel was perfect and that any disappointment was my fault. What a