Prakash Jothiramalingam

#SaaS #CustomerService #CustomerSuccess #CX #ServiceInsights #SupportAnalytics #NLP #LLMs. Mostly retweet links i like.

[All India Radio News @airnewsalerts]

𝐈𝐬𝐡𝐚𝐧𝐤 𝐒𝐢𝐧𝐠𝐡 𝐂𝐫𝐞𝐚𝐭𝐞𝐬 𝐇𝐢𝐬𝐭𝐨𝐫𝐲 𝐰𝐢𝐭𝐡 𝐏𝐚𝐥𝐤 𝐒𝐭𝐫𝐚𝐢𝐭 𝐒𝐰𝐢𝐦

Seven-year-old swimmer Ishank Singh🇮🇳creates history by successfully crossing the 29-km Palk Strait.

He completes the open-water swim from Talaimannar in Sri Lanka to Dhanushkodi in Tamil Nadu.

Ishank emerges as one of the youngest swimmers to accomplish this remarkable feat.

[Pato Molina @patomolina]

@claudeai you took down our entire organization with 60+ accounts belonging to a legitimate company for no apparent reason, without any explanations. The only way to appeal the decision is by filling out a Google Form? Very bad UX and customer service.

[Prakash Jothiramalingam @PolyglotPro]

Today I learnt what it really means to talk to a parrot.

Had a wonderful opportunity to interact with Swiggy's chatbot.

I think they trained their bot using an actual parrot.

Just repeats the same response over and over.

Unbelievable. 0/10 for customer service.
#Swiggy

[Prakash Jothiramalingam @PolyglotPro]

If a new product were the only product you had, you’d find a way to sell it. When it isn’t, the organization quietly decides it matters less. The market just confirms that decision later.
#ProductStrategy #Leadership
https://t.co/Wmj1m7cAp2

[Prakash Jothiramalingam @PolyglotPro]

A year of reading on AI systems, leadership, and scaling. These were the books that most changed how I build AI products and lead teams.
My top lessons and full list: https://t.co/QZtiU3rxZh #Engineering #Leadership
#Books #Leadership #AI #Agents #SelfHelp

[Prakash Jothiramalingam @PolyglotPro]

@readswithravi - Who Says?: Question Everything and Discover the Genius of Thinking Differently by Joe Mechlinski
- Hyper-Learning: How to Adapt to the Speed of Change by Edward D. Hess
- You, Happier: The 7 Neuroscience Secrets of Feeling Good Based on Your Brain Type by Daniel G. Amen, M.D

[Prakash Jothiramalingam @PolyglotPro]

An insightful article. Survival for AI SaaS companies means owning proprietary data, embedding deeply in customer workflows, and turning feedback loops into true moats. The real edge? Building what the model giants can’t see. #AI #SaaS #LLM #GenerativeAI
https://t.co/Ny3qh9YBQ7

[Prakash Jothiramalingam @PolyglotPro]

Race to staying relevant – Why evolving PMF is Survival and not Strategy in the AI era? https://t.co/4EA2X3D5vC #GenerativeAI #LLMs #PMF #ProductMarketFit #Strategy

[Prakash Jothiramalingam @PolyglotPro]

In a world where every company is launching an AI agent...
Are you solving agent + customer pain? Or just piling on more tools?
Lessons from the trenches building Human + AI SaaS
https://t.co/uVrDR6S2bg
#CustomerService #PlatformEngineering #LLMs #GenerativeAI

[Prakash Jothiramalingam @PolyglotPro]

A Practical guide for tactical, operational and strategic lessons learned from the trenches #AI #LLM #EnterpriseAI
https://t.co/A8pnIfJQEo

[Prakash Jothiramalingam @PolyglotPro]

Grand theories are great, but resilience is in the details! Great session on breaking down circuit breakers, decoding erasure coding, and tackling the tail.
A must-watch for any engineer!
https://t.co/Ur9X2Vvsah
#AWS #distributedsystems #Resilience #architecture

[Prakash Jothiramalingam @PolyglotPro]

.cursorrules for most languages! An awesome collection to supercharge development using cursor. https://t.co/dat8g9uaey
#coding #codeassist #GenAI

[Gergely Orosz @GergelyOrosz]

Klarna was the company that went all-on replacing customer support with an AI bot and went on to brag about the cost savings.

Now they are reversing course.

Easy to see more companies blindly replacing quality customer support with a worse AI implementation will follow...

[Prakash Jothiramalingam @PolyglotPro]

100 thought-provoking questions to dig deep and find clarity before 2024 ends. Good set of questions.
Time for meaningful self-reflection!
https://t.co/hRqMwQ9Qus
#PersonalGrowth #SelfReflection #EndOfYear

[Prakash Jothiramalingam @PolyglotPro]

Generative AI isn’t just an upgrade to existing tools—it’s a whole new paradigm. Like electricity wasn’t just a better steam engine, AI requires us to rethink business processes, not just plug into old workflows. #GenerativeAI #AgenticAI #AIAgents
https://t.co/Zxy1IwZ7Bv

[Prakash Jothiramalingam @PolyglotPro]

AI Agents: From Research Powerhouse to Procurement Guru? https://t.co/RB9yM1cBfb
#GenerativeAI #LLMs #AgenticAI #AutonomousAgents #SaaS #ProductDevelopment

[Prakash Jothiramalingam @PolyglotPro]

Code Smarter, Not Harder" emphasizes the power of thoughtful strategies and tools to boost productivity and creativity. Good Read.
https://t.co/5mB3CpG1lT #genai #codingassistants #engineeringefficiency

[Prakash Jothiramalingam @PolyglotPro]

Insightful post on structuring engineering organizations. Good Read. https://t.co/Y3rlHqBbRm #engineering #leadership #orgstructure

[Prakash Jothiramalingam @PolyglotPro]

June was all about self-improvement through audiobooks! Listened to 6 amazing books. My takeaways in this blog post
https://t.co/SNc8UEQb5k
#books #JuneReads #selfimprovement #engineeringleadership

[Prakash Jothiramalingam @PolyglotPro]

Does anyone know how to make this New Microsoft Teams work? Crashes constantly & restoring it doesn't last longer! Log out/restart & it's back to square one.
Crappiest product upgrade.
@MicrosoftTeams #Teams #crashing #upgradefailure