Natasha Pope

[Natasha Pope @Popena18]

@vueling STOP BOOKING FLIGHTS WITH THIS COMPANY unless you want to give your hard earned cash to a company that will gladly take it but never give it back it back to you when they cancel or delay flights, or lose your bags, or cause you to pay for additional hotels/travel. AVOID

[Natasha Pope @Popena18]

@vueling I have been trying to get a simple REFUND (not even compensation for sunk costs) for a cancelled flight for over 4 weeks....impossible to ever get a response. You file a case and then NOTHING. Its a scam and a disgrace. STOP BOOKING WITH VUELING for your own sanity!

[Natasha Pope @Popena18]

@vueling Why is anyone in their right mind still booking flights with this airline? They are completely incompetent.....if there is any problem with your flight, a cancellation, lost luggage, a delay you will never be able to get a refund/compensation. Ordinary rules don't apply

[Natasha Pope @Popena18]

@MattNorvell1 @NishaNacho @UK_CAA @British_Airways @vueling @jfeek Ditto - still waiting for any sign of a refund - nothing yet for the flight cancelled. It's a joke and a bad one at that

[Natasha Pope @Popena18]

@MattNorvell1 @NishaNacho @UK_CAA @British_Airways @vueling No idea what amount of refund but maybe a step forward. Just keep at them and we also submitted a formal complaint to @UK_CAA - no reply as yet

[Natasha Pope @Popena18]

@NishaNacho @MattNorvell1 @jfeek @vueling https://t.co/3K2FtBe6XU

[Natasha Pope @Popena18]

@NishaNacho @MattNorvell1 @jfeek @vueling Hi Nisha - I finally managed to speak to a real person using suggested route from @jfeek - not sure if its made a difference but I have had a follow up email saying they are reconsidering the case?

[Natasha Pope @Popena18]

@jfeek @vueling @UK_CAA Thanks Jamie - this actually worked and I spoke to a real person - still have no idea whether they will accept responsibility and process the refund - but we have received and email acknowledging they are "processing" the info

[Natasha Pope @Popena18]

@vueling Hey wake up - this message system does not work because I already have a case number AND you have not replied satisfactorily. YOU LIE and EVADE and think you can cheat your customers out of their money. CALL ME and be brave enough to engage

[Natasha Pope @Popena18]

@vueling How can you solve a case like Vueling and it's appalling record of denying honest passengers refunds for flights cancelled last minute because of Vueling staff shortages? This cannot be the paying customers fault - so REFUND US NOW

[Natasha Pope @Popena18]

@jfeek @vueling How did you even mange to get through to them via phone??? We have sent a complaint to CAA @UK_CAA not heard anything yet. They cannot be allowed to get way with this crap

[Natasha Pope @Popena18]

@jfeek @vueling Same thing happened for us - we were offered that flight 3 days later but had already travelled to Italy via BA. If we had taken up their "replacement" flight offerwe would not even have been in Italy for 24hrs as the return was the next day! But there was no option to not accept

[Natasha Pope @Popena18]

@vueling Why oh why oh why do you not reply??? What are you going to do about refunding me for cancelled flight VY6209? Still no legally sound response, just lies but you're happy to take my money anyway. VUELING ARE LIARS and THIEVES.

[Natasha Pope @Popena18]

@ScandiJourno @vueling Anders, Vueling are crooks and will not willingly help you or refund you for any cancellations. There is no human you can talk to and they claim "extraordinary circumstances " for every problem and therefore take no responsibility. Complain to CEO [email protected]

[Natasha Pope @Popena18]

@Simulein @vueling Sadly there will never be an update because Vueling are a bunch of thieves who screw the little man and take the profits ....people have been waiting over a year. Email the CEO [email protected] and let him know how you feel

[Natasha Pope @Popena18]

@vueling Good morning - if you remain at my disposal please exilian why you refuse to engage with me directly and REFUND the money you have stolen from me for VY6209 cancelled flight. I have filed a legal complaint with the CAA

[Natasha Pope @Popena18]

@vueling Shocking customer service - on what legal grounds can you claim no compensation is due for my cancelled flight VY6209 30/05/22. Shame on you

[Natasha Pope @Popena18]

@vueling Here's an idea for all passengers who are being treated to ghosting and denied refunds by the crooks at Vueling - email the CEO daily and let him know how you feel [email protected]
Have at it.....

[Natasha Pope @Popena18]

@vueling Good morning Vueling - are you still busy denying honest passengers refunds for cancelled flights? How do you feel about yourselves today? MORALLY DESPICABLE? THIEVES? I urge all passengers fighting for refunds to keep letting Vueling know how they're doing

[Natasha Pope @Popena18]

@vueling JOKE? surely the airline least likely to ever refund you if a flight is cancelled .......