NishaNacho

[NishaNacho @NishaNacho]

@MattNorvell1 @Popena18 @UK_CAA @British_Airways @vueling @jfeek We managed to get a refund for the flights but this has gone to @lastminute_com who are now saying they are going to have to charge us a £70 handling fee before we get our money back!Disgraceful that they are exploiting customers in this way!Shameful actions of another big corp.

[NishaNacho @NishaNacho]

🧵Thread on further developments following on from our cancelled flight with @vueling where our plane left for Florence completely empty, no passengers boarded. @kate__duffy @NeilLancefield @ryanjrwestman @jfeek @MattNorvell1 @richardgaisford @UK_CAA @British_Airways

[NishaNacho @NishaNacho]

@Gatwick_Airport I have dm’d - I look forward to your response. Thank you in advance for your support

[NishaNacho @NishaNacho]

@vueling @vueling anyone able to help?

[NishaNacho @NishaNacho]

More and more people must document their experiences with @vueling and share. The more I search on Twitter, the more ppl I find with experiences similar to ours. Company will do anything to cover it's own back and refuse refunds and compensation we are LEGALLY entitled to.

[NishaNacho @NishaNacho]

@vueling continues to waste paying customers' time and money.

[R @Roya_Al]

@vueling been waiting over 6 hours now in Lisbon with no answer or solution about the flight, if it’s canceled if it’s happening.This is unacceptable

[Ella Fitzpatrick @EllaFitzpatrick]

Hey @vueling where the hell is my luggage? You left our entire planes luggage in Florence on Friday and still no update...

[NishaNacho @NishaNacho]

@vueling continues to waste paying customers' time and money.
I am still waiting for a reply from Vueling on how to claim my right to legal compensation for the delayed then canceled flight VY6209 from London Gatwick to Florence due to their inability to assign a dispatcher.

[Jessy M @jclm1989]

@vueling this is not a time change, it’s a cancelled flight and putting me on 2 new flights making my journey 3x as long. How can you possibly get away with not refunding me or even giving me credit for this? BCN is in the wrong direction! Pls reconsider as need to book new ✈️

[NishaNacho @NishaNacho]

I agree. I am still waiting for a reply from Vueling on my compensation request. @vueling @British_Airways @UK_CAA

[Sandrine Gonnet @sandrinegonnet]

@vueling who is their right mind would vote for you as the best low-cost airline in Europe? Worst customer service & experience at Florence Airport. No words to describe the carnage. You're a disgrace, I'm insulted as a customer to be treated so badly. Diabolical, vile service.

[NishaNacho @NishaNacho]

You & me both

[Kaitlyn Ballard @kaitlynbballard]

I will never be flying with @vueling again.

[NishaNacho @NishaNacho]

@vueling isn't accessible via the phone. So why are you wasting my time & sending me down rabbit holes?
I have also emailed you at "[email protected]"
What would be ideal is if you just email me back & stop wasting my fu*king time.
I look forward to your public reply.

[NishaNacho @NishaNacho]

@vueling You replied telling me to log the issue on your website... which I have already done.
So I am not sure how this helps me? I have called you and you didn't help me, I have a recording of the conversation where your staff tell me the department that deals with compensation

[NishaNacho @NishaNacho]

@vueling I have - check your DMS.

[NishaNacho @NishaNacho]

@vueling that you have no intention of helping your customers to claim rightful compensation.
Please advise what I should do now? Seen as all your previous replies have led me & your other customers down dead ends. @vueling @British_Airways @UK_CAA @BusinessInsider.

[NishaNacho @NishaNacho]

@vueling NEW UPDATE
@vueling I have followed the phone option steps as you have advised and no one has taken my call.
I clicked into the sales options and as if by a miracle was attended to by an agent. I have recorded this whole conversation. It is very clear from this conversation

[NishaNacho @NishaNacho]

@jfeek @Popena18 @MattNorvell1 Clear as mud. Thanks for the email address though mate.

[NishaNacho @NishaNacho]

1 of 2/ Thank you for raising awareness @richardgaisford.
@vueling you need to fix up & start operating within the letter of the law & be able to service your flights adequately.
Continuing to sell tickets knowing you can't service them & then to refuse to pay compensation

[Richard Gaisford @richardgaisford]

Incredible incompetence and shocking customer service highlighted in this thread - with a word of warning for anyone booking a flight with @vueling this summer.

[NishaNacho @NishaNacho]

@vueling 2 OF 2: different platforms, you still fail to get into contact with me about compensation I am rightfully owed. Instead, you post replies on my Twitter feed to make it look like you are being helpful, but in actual fact, you continue to waste my fu**king time. DM/Email/call me

[NishaNacho @NishaNacho]

@vueling 1 OF 2: Vueling this is getting ridiculously tedious. I have called you on a number of occasions today, and each time I have sat on-hold music for over 45 minutes. You have already wasted hours of my life & despite reaching out to you on a number of occasions over several

[Matt Norvell @MattNorvell1]

@NishaNacho @UK_CAA @British_Airways @vueling @vueling I can confirm everything that nisha has said, i have been sent the same email that it is beyond their control... rubbish EU261 and @CAA say otherwise

VUELING ARE A JOKE OF A COMPANY

[NishaNacho @NishaNacho]

@Popena18 @MattNorvell1 @jfeek @vueling Hi Natasha, thanks for the update. I am pleased one of us is getting some sort of a response, I have had no such luck. Are you ok to DM me the email address they sent comms from? All I have is "no-reply" email addresses.

[NishaNacho @NishaNacho]

@jfeek @vueling The funny thing is Vueling had @British_Airways staff helping at the gate due to staff shortages but nobody from @British_Airways wants to step in now and rectify @vueling's huge errors? 😂 😂 Diabolical