Husband, Father^3, Grandfather^2, Musician, IT Professional. Splurged on a Rivian R1T - love it because it’s fast and comfortable. CarGuy/DVC Member/AVGeek
Just tried American Airlines’ AI chatbot and it was brilliant! It smoothly added TSA Known Traveler numbers for my whole party and let me reprint our boarding passes with PreCheck showing. Super impressive work, American — this kind of smart, helpful tech makes travel way less stressful. Well done! ✈️
Today’s the day we honor all those who didn’t come home. This is not 4th of July. It’s not a celebration - but rather a day which reminds us the true cost of freedom.
The land of the free because of the brave. Wishing everyone a safe & meaningful Memorial Day.
🇺🇸 God Bless America.
There’s no electric @Subaru Crosstrek but Uncharted is pretty darn close. My review covers range, charge speed, on-road performance (it’s quick!) and off-roading. The whole shebang. You’ll want to watch if you’re thinking of Toyota CH-R… #automotive
https://t.co/FL6PUEOw3E
Stopped at a small auto parts store yesterday.
For the last few years they had migrant workers behind the counter. Nice guys. Competent at pulling parts from the warehouse and would go out of their way to help you loading heavy stuff like batteries into your car.
But ask a question and you got a blank look.
ICE cleared them out. The store hired stoners. The place became a dump, and I started driving an hour to AutoZone whenever I needed something.
Yesterday I just needed a battery. As I pulled up I noticed the parking lot was unusually full.
Inside, they had a young American kid right out of high school. I had to load my own battery, but this kid was a whiz. He flew through the inventory, explaining the lead-acid surface area in each option and why it mattered.
I stuck around while he helped another customer diagnose a carburetor problem. I learned more in five minutes than I would have spending two hour on youtube.
Then he started figuring out which replacement air filter the customer needed using basic geometry.
I don’t know how much additional revenue this kid brought into the store, but it has to be substantial.
And he wasn’t alone. They had an older Black gentleman working with him who, I’m told, had run a warehouse for a large repair shop or something in New York City before he got laid off. Slow but methodical and oozed competence.
The store recruited him out of retirement, brought him up to our rural area part-time to organize inventory, fix the shelves, and scout local talent.
I felt like I was watching a dynamic duo at work.
Then nostalgia hit me hard. THIS is what it was like going to an auto parts store with my dad in the late 80s and early 90s. Everything well organized. People who knew cars cold.
To be honest, the guys back then weren’t exactly nice, at least not in New York. They roasted you. But they helped.
And it wasn’t just auto parts stores back then.
Plumbing stores. Boating stores. Stereo shops. I remember going into Manhattan as a kid to a block of nautical shops, stores that sold charts and sextants, where a retired ship captain like I am now explained to me how a chronometer works.
I want that job!
The nation is healing!
(but we still have a long way to go)
A marketing director discovered that P1 Critical tickets have a 15-minute response SLA.
He started logging all his routine tickets as P1.
Yesterday he submitted a P1 because his wireless keyboard needed new batteries.
According to our enterprise SLA, P1 incidents require an immediate, continuous all-hands bridge call until resolution.
He submitted the ticket at 11 PM.
I initiated the emergency bridge.
Our automated system dialed his cell phone, his desk phone, and his emergency contact.
It woke up his wife.
He joined the call in a panic, asking what was on fire.
I told him we were assembled to resolve his critical keyboard outage.
I asked him to describe the battery compartment.
He hung up.
Our SLA policy states that if the user disconnects from a P1 bridge, we must call them back immediately.
I called him back.
He asked me to downgrade the ticket.
I told him P1s can only be downgraded after a post-incident root cause analysis.
He buys his own batteries now.
A message to product owners and dev managers:
Telling the dev team that all the requirements are high priority is not actually a "cheat code" that will magically get everything completed.
It is an abdication of any ability to influence priority.
If all requirements are high priority, the dev team will set their own priorities.
BTW, they won't tell you this.