Hayley Pounder

All comments reflect my own views and not those of my employer

[Hayley Pounder @PounderHayley]

@WhichUK As expected, no response to DM. No resolution to my complaint. No refund. And @GardeningExpres continue to trade and rip people off, taking money and orders for products they falsely advertise and/or cannot fulfil!! #cantcomplain

[Gardening Express @GardeningExpres]

@PounderHayley @WhichUK Hi Hayley, so sorry to here what's happened to your plants in transit. The team are working through all the enquiries but are dealing with exceptionally high volumes at the moment. Please DM us with your order number and I'll look into this for you. Thanks.

[Hayley Pounder @PounderHayley]

@MartinSLewisbAs expected, no response to DM. No resolution to my complaint. No refund. And @GardeningExpres continue to trade and rip people off, taking money and orders for products they falsely advertise and/or cannot fulfil!! #cantcomplain

[Gardening Express @GardeningExpres]

@PounderHayley @MartinSLewis Hi Hayley, so sorry to here what's happened to your plants in transit. The team are working through all the enquiries but are dealing with exceptionally high volumes at the moment. Please DM us with your order number and I'll look into this for you. Thanks.

[Hayley Pounder @PounderHayley]

@_alicebeer As expected, no response to DM. No resolution to my complaint. No refund. And @GardeningExpres continue to trade and rip people off, taking money and orders for products they falsely advertise and/or cannot fulfil!! #cantcomplain

[Gardening Express @GardeningExpres]

@PounderHayley @_alicebeer Hi Hayley, so sorry to here what's happened to your plants in transit. The team are working through all the enquiries but are dealing with exceptionally high volumes at the moment. Please DM us with your order number and I'll look into this for you. Thanks.

[Hayley Pounder @PounderHayley]

@BBCWatchdog As expected, no response to DM. No resolution to my complaint. No refund. And @GardeningExpres continue to trade and rip people off, taking money and orders for products they falsely advertise and/or cannot fulfil!! #cantcomplain

[Gardening Express @GardeningExpres]

@PounderHayley @BBCWatchdog Hi Hayley, so sorry to here what's happened to your plants in transit. The team are working through all the enquiries but are dealing with exceptionally high volumes at the moment. Please DM us with your order number and I'll look into this for you. Thanks.

[Hayley Pounder @PounderHayley]

@GardeningExpres @WhichUK

[Hayley Pounder @PounderHayley]

@WhichUK Please help. Ordered from @GardeningExpres 10 week delay on order, refusal to refund despite several requests. Plants arrived dead. Now unable to obtain any contact from company. Many complaints regarding similar experiences from this company on review sites.

[Hayley Pounder @PounderHayley]

@GardeningExpres @MartinSLewis

[Hayley Pounder @PounderHayley]

@MartinSLewis Please help. Ordered from @GardeningExpres 10 week delay on order, refusal to refund despite several requests. Plants arrived dead. Now unable to obtain any contact from company. Many complaints regarding similar experiences from this company on review sites.

[Hayley Pounder @PounderHayley]

@GardeningExpres @_alicebeer

[Hayley Pounder @PounderHayley]

@_alicebeer Please help. Ordered from @GardeningExpres 10 week delay on order, refusal to refund despite several requests. Plants arrived dead. Now unable to obtain any contact from company. Many complaints regarding similar experiences from this company on review sites.

[Hayley Pounder @PounderHayley]

@GardeningExpres @BBCWatchdog

[Hayley Pounder @PounderHayley]

@BBCWatchdog Please help. Ordered from @GardeningExpres 10 week delay on order, refusal to refund despite several requests. Plants arrived dead. Now unable to obtain any contact from company. Many complaints regarding similar experiences from this company on review sites.

[Hayley Pounder @PounderHayley]

@GardeningExpres @BBCWatchdog @GardeningExpres youve had ample opportunity. I raised a ticket via your website which you closed down TWICE without a response. Far and away the worst company I have ever dealt with!

[Hayley Pounder @PounderHayley]

@TicketmasterUK tried to buy Killers tickets for Doncaster. Tickets secured in seconds but on 3occasions your site froze and wouldn’t allow the payment. Tickets now sold out. Very disappointing. TM charge £45(7tickets) in service charges and can’t get your website to work! JOKE!

[Hayley Pounder @PounderHayley]

Disgusting service from @nextofficial Sofa ordered back in December 2018 - after weeks of waiting, confirmed as lost. Reordered 4 months ago, wasted 2 days waiting for delivery and have taken a day off work, Sofa has not been delivered and is now LOST. Do not use Next!!!

[Hayley Pounder @PounderHayley]

Working in London means that I’ve missed ‘Rip It Up’ tonight, I’ve looked forward to the show since booking tickets an age ago..

Thank you so much @chlobel13, for persuading my absolute fave @mcflyharry to give me a call.

Life made!! ❤️

[Hayley Pounder @PounderHayley]

@ZARACare you really need to have more staff and tills at your Customer Service / Refund Desk in Leeds, queuing for over 20mins and still waiting to be served with the same 13 people in front of me that have also been waiting a ridiculous amount of time!!

[Hayley Pounder @PounderHayley]

@Zara you really need to have more staff and tills at your Customer Service / Refund Desk in Leeds, queuing for over 20mins and still waiting to be served with the same 13 people in front of me that have also been waiting a ridiculous amount of time!!

[Hayley Pounder @PounderHayley]

@basicallylewis Yes. I saw this too... very aggressive!! Poor guy!! ☹️

[Hayley Pounder @PounderHayley]

@AskNationwide Okay... thanks.

[Hayley Pounder @PounderHayley]

@AskNationwide Does the FlexPlus still Offer free transactions abroad?? Been charged for using my card but thought free transactions abroad was one of the “perks”??