P Prahlad

from Bay Area & Bangalore ;family;politics;science;math;life

[P Prahlad @Prahlad_P]

@PrathibhaP Terrible experience!! Enough said !

[Prathibha Prahlad @PrathibhaP]

There are airlines that lose baggage. Then there is British Airways-an airline that seems to lose not just your luggage, but any sense of responsibility, accountability, or respect for its customers.

My brother, Prashanth Prahlad (@Prahlad_P), flew First Class from San Francisco to Bengaluru via Manchester and London. After paying for what British Airways proudly sells as a premium experience, he landed to find that his checked baggage hadn’t.

He was confidently assured that it would arrive on the next flight. Like any reasonable passenger, he believed them.

That was nearly 48 hours ago.

Since then, he has made between 10 and 15 calls to British Airways’ baggage service. Every single call has involved waiting on hold for over an hour, only to be met with contradictory information, empty assurances, shifting delivery timelines, and an astonishing inability to answer one simple question:

Where is the baggage?

An email claimed it had reached Bengaluru and would be delivered. Yet no one could say when. No one could say how. No one could even provide the correct phone number for the delivery agency. Customer service representatives-including Marie and Upeksha- repeatedly gave him the wrong contact number, even after being told it was incorrect.

After another marathon call at 10 p.m., the grand solution was that the matter had been “escalated” and someone would ask the airport manager where the baggage was.

Forty-eight hours. More than a dozen calls. Hours wasted listening to hold music. A First Class passenger reduced to begging an airline for basic information about his own belongings.

Delayed baggage is unfortunate. What is inexcusable is treating customers as though their time has no value, their concerns deserve scripted responses instead of solutions, and accountability is someone else’s problem.

British Airways advertises itself as a global premium airline. Premium service isn’t champagne in the lounge or a wider seat. Premium service is standing by your customer when something goes wrong.

On that measure, British Airways has failed spectacularly.

If this is the standard of care extended to a First Class passenger who has travelled halfway around the world, it raises a troubling question: what level of service can everyone else expect?

British Airways, your biggest failure here wasn’t losing a suitcase.
It was losing the trust of a customer.
@British_Airways @British_Airways @BA_Headlines @BA_Headlines

[P Prahlad @Prahlad_P]

Just saying you are a brahmin triggers so much hate in India ..unbelievable ! #brahmin_genes

[Anuradha Tiwari @talk2anuradha]

Brahmin genes 💪

[P Prahlad @Prahlad_P]

This cause is close to my heart - please sign: https://t.co/AZ6uiFFDi4

[P Prahlad @Prahlad_P]

What is the expected value of flaming out .. zero .. effective altruists please note .. https://t.co/USvgzUQmq7

[P Prahlad @Prahlad_P]

Fantastic! This is great news ! https://t.co/m66GS9URmh

[Mirror Mirror @MirrorMiera]

An Earth Day Haiku 🌿

Dirty Blessings

what’s richer than soil?
the very dirt that we scorn
is what sustains us.

~MieraR

#NPRPoetry #SaveSoil @npratc #haiku #micropoetry #PoetryMonth

[P Prahlad @Prahlad_P]

#amazing #furnituretech https://t.co/gqW1XsLaNF

[Mirror Mirror @MirrorMiera]

#NPRPoetry

Clouds caucus.
Will these water bearers just
come off their high horse
and be more down to earth
to mend the cracks
in an arid land?

~Miera

#PoetryMonth #poetry #micropoetry

[P Prahlad @Prahlad_P]

Really excited to join Inhabitr last month. Great to see how Ankur has built a fantastic team and a business that is firing on all cylinders.

[P Prahlad @Prahlad_P]

@chamath Too late dude. What came out of your mouth was real. You have no heart .. especially being a refugee.. filter the words coming out of your mouth. Lots of people have money.. don’t get that get into your head You are not special..

[P Prahlad @Prahlad_P]

Sublime New Zealand win inaugural World Test Championship! Congratulations to the Kiwis ! Well deserved ! https://t.co/pWiWNHBGvE

[P Prahlad @Prahlad_P]

My song of the day .. trying to be sensible 😃 https://t.co/zcexmYcVmT

[P Prahlad @Prahlad_P]

@GavinNewsom Really bad policy.

[P Prahlad @Prahlad_P]

Our judgments are less objective than we think: Studies show that being in a good mood makes people more gullible and more susceptible to bias. https://t.co/AwHJLGQcr1

[P Prahlad @Prahlad_P]

American exceptionalism! https://t.co/3He03TxeEl

[P Prahlad @Prahlad_P]

California’s $75 billion surplus and surging tax revenue across the country show why states didn’t need Congress’s March federal bailout. https://t.co/m9ceVbFGKH

[P Prahlad @Prahlad_P]

The irony !

[Alexandria Ocasio-Cortez @AOC]

Gotta admit it’s really something to see Wall Streeters with a long history of treating our economy as a casino complain about a message board of posters also treating the market as a casino

[P Prahlad @Prahlad_P]

https://t.co/3Cm462AFdg

[Chamath Palihapitiya @chamath]

Wet your beak California. 0% taxes, best paid teachers in the country and a bonanza of climate friendly jobs.

https://t.co/gfoPSXziuL