@TSwizzle8271@ukhadds Hi. We appreciate your feedback. Cat health and safety are our top priorities, and PrettyLitter is specifically formulated with that in mind. Please send us a DM about your experience — we’d be happy to provide more information about our product’s safety and efficacy.
@CrayGreyShark Hi! We want to reassure you that there haven’t been any changes to our ingredients or formula. That said, a few factors like humidity, or your cat’s hydration, can sometimes affect absorption. For better assistance, shoot us a DM.
@MrsMCollett@FedEx@UPS Hi there. We're really sorry to hear about your experience, and we completely understand how frustrating that must be. We'd like to help make this right for you. Please send us a DM with your account email address so we can connect with you and look into this right away.
@ashbycorner Hi! We’re happy to help with that! Please DM us with your account email address. We’ll connect you with a member of our Customer Care team right away.
@movebackusuck69 Hi there. We're so sorry to know that PrettyLitter did not hit the mark for you. We'd like to learn more about your experience. Please DM us with your account email address, and we’ll have a Customer Care member follow up with you right away.
@Herric77 Lamentamos mucho su experiencia. Entendemos lo importante que es el bienestar de su gato y esperamos una pronta recuperación. Envíenos un mensaje directo con su correo electrónico para que podamos contactarlo de inmediato.
@Kinetic_OSOK Hi Jayson, we’re really sorry to hear the ads have been frustrating—that’s definitely not our intention. We appreciate your feedback and will pass it along. If you’re open to it, feel free to DM us so we can better understand and help.
@Sulhime64 Gracias por el mensaje. Queremos contactarte. Envíanos un mensaje directo con tu correo electrónico para que podamos contactarte de inmediato.
@Cmillstein1 Hi there! Thanks for your message. Sounds like you could use some help from our support team. Please DM us with your account email address, and we’ll have a Customer Care member follow up with you right away!
@karmalcy Hi! We're so sorry for the trouble. We want to connect with you. Please send us a DM with your account email address so we can connect with you right away.
@Bold_Noise Hi! We appreciate you for reaching out! Please know that the cat is not in harm's way as their little paw is lame from a pre-existing condition. We love all cats, even those with extra quirks, and appreciate you taking the time to check on the well-being of this feline friend ❤️
@kammerdener15 Hi there! We’re sorry to hear you’re having issues. Please send us a DM, and a Customer Care member will follow up with you right away! We’re here to help!
@HerPipeStinks Hi! We understand your thoughts about the price of our litter. You always have the option of just using the litter as a health monitoring tool and not as your regular litter. Shoot us a DM if you have questions!
@HerPipeStinks Hi there, thank you for your feedback! We understand that larger bags would be helpful for multi-cat households. With PrettyLitter, you can adjust your subscription to get the quantity that works best for you. We appreciate your suggestion, DM us for more questions!
@MxDaniGaming@DanielRotman Hi, Dani! We're really sorry to hear about your experience and understand how frustrating this must be. We’d love to connect with you to learn more about what happened and get this resolved. We’ve just sent you a DM!
@WittyWatermelon@badfriends_pod Hi there! Great question. Prettylitter was made with feline health in mind, which means the health monitoring technology tests for alkalinity and acidity with a cat's urine scale in mind as well. Shoot us a DM if you have more questions!
@enoughhhalready Hi there! We're sorry to hear you're having dust issues. The dust could be an indicator that the litter is already saturated. If your litter box was dusty, it may be time to change out the litter box to a fresh bag. We want to help, please send us a DM!
@ScarnHockey Thanks for reaching out, Emily! Sounds like you could use some help from our support team. Please DM us with your account email address, and we’ll have a Customer Care member follow up with you right away!