priyam khandelwal

SDE @Amazon | Undergrad @warangal_nit | Loves traveling, music 🎶 | Foodie

[priyam khandelwal @Priyam_k96]

@RegalMovies I’ve been charged for month’s subscription even after requesting the cancellation. Worst the executive on twitter chat is rude and can’t be reasoned for. Have also stopped responding to the questions asked. No way to reach out. I’m not at fault here, so I want refund

[priyam khandelwal @Priyam_k96]

@FiCares @Suji7h @Bank_on_Fi Please check the ticket id I have mentioned, it has all the details, i have provided the screenshot and all other details already twice. What kind of coordination you guys have between your teams ?

[priyam khandelwal @Priyam_k96]

@Bank_on_Fi @FiCares i got my Fi card and was relying on it to use as forex card, i'm traveling tomorrow and enabling pos and atm transactions is failing on fi app. Ticket:2729268. Is it some kind of a joke that executives say wait for 2-3 days. I will be stuck in another country

[priyam khandelwal @Priyam_k96]

@FiCares @Suji7h @Bank_on_Fi I am just getting standard replies both in DM by fi care and by customer support. @Suji7h please do something about it. This is not how payments platform supposed to handle critical issues. SLA for payment issues should be in hrs not days

[priyam khandelwal @Priyam_k96]

@FiCares @Suji7h @Bank_on_Fi what kind of joke is it that your customer executive with the help of your tech team are not able to provide a single update since yesterday about the issue. Is this how a payments platform supposed to work putting user in a very difficult situation?

[priyam khandelwal @Priyam_k96]

@Bank_on_Fi @FiCares @Suji7h please help

[priyam khandelwal @Priyam_k96]

@Bank_on_Fi @FiCares Please get it fixed ASAP, why can't you guys enable my card to be sued at pos and atm ? Why should it take 2-3 days, your customer executives are making a joke of the problem and doesn't understand the situation or priority at all

[priyam khandelwal @Priyam_k96]

@AmazonHelp @amazonIN @amazon @AmazonNews_IN @jagograhakjago no one is looking into the issue, customer service is unable to help or escalate, last replies were irrelevant, can someone responsible help with this ? This is pathetic experience

[priyam khandelwal @Priyam_k96]

@amazonIN @AmazonHelp @amazon @AmazonNews_IN worst customer and delivery experience. I ordered a fan and got corroded old fan delivered (seal of box inside Amazon's packaging was open). Customer care is not helping with replacement. Pathetic experience against customer obsession

[priyam khandelwal @Priyam_k96]

@AmazonHelp @jagograhakjago @consaff @AmazonNews_IN @amazonIN @amazon @amazonIN @amazon it's such a pathetic experience, even after so many messages, customer care calls, tweets, no one responsible has come forward to help

[priyam khandelwal @Priyam_k96]

@amazonIN @AmazonHelp @amazon @AmazonNews_IN worst customer and delivery experience. I ordered a fan and got corroded old fan delivered (seal of box inside Amazon's packaging was open). Customer care is not helping with replacement. Pathetic experience against customer obsession

[priyam khandelwal @Priyam_k96]

@AmazonHelp @jagograhakjago @consaff @AmazonNews_IN @amazonIN @amazon Filed consumer complaint against amazon for sending fake product, wasting my time, not providing resolution and trying to rip me off my money : 3771325 (Grievance Number)

[priyam khandelwal @Priyam_k96]

@AmazonHelp Not sure how many customers across India you guys are ripping off of their hard-earned money and making them lose trust in the online market.

[priyam khandelwal @Priyam_k96]

@AmazonHelp This is a fraud being done and you guys are also ripping me off of my money (10% cashback i received, are you ready to not deduct that or give same offer for reorder?)

[priyam khandelwal @Priyam_k96]

@AmazonHelp This is a loss for me and you don't have option is not a solution for me.

[priyam khandelwal @Priyam_k96]

@amazonIN @AmazonHelp i want the product to be replaced (not refunded and not definitely reorder again without the offers, it will be loss for me).

[priyam khandelwal @Priyam_k96]

Customer executive assured that replacement will happen and details have been mentioned for delivery agent but delivery agent cancelled the replacement. Now on talking to customer care again, they are not helping at all, repeating same statements