@EE Thank you for your quick reply. I was told last week I could upgrade at no cost. This week it is going to cost me £144 don't understand the logic. I was told a repair would take a week +. Not feeling very valued as a customer
20 years with @EE.. handset isn't working properly !!
Option 1 - pay £140 to upgrade no replacement available (told last week I could upgrade for free)
Option 2 - pay £150 to cancel and change provider.....
What's the point in being loyal??