7/ Product lesson:
Users rarely quit because they hate your product.
They quit because something feels harder than it should.
The best products are the ones which enables a feature without any obstacles.
What’s the best example of friction reduction you’ve seen in a product?
@TTrimoreau In the beginning, yes. I would often end up tracking too frequently if the agent is working as expected or not. But after a couple of days pass through, you realise the true benefit of an agent automating a task for you
@aakashgupta That indeed is helpful. But it has a catch.
Dev team anyways didn't used to read PRD in detail and were winging it to on the basis of figma. This brings up a lot of bugs during QA and increases the release time.
Now with prototype, this problem I feel would become more severe
You're the PM for Spotify.
You can only prioritize ONE of these next quarter:
• Better recommendations
• Better playlists
• Better social features
You have the resources for only one.
What do you choose and why?
The biggest AI opportunity for PMs isn't writing.
It's simulation.
What happens if adoption is only 5%?
What happens if retention drops by 20%?
What happens if power users hate the new feature?
AI is great at helping PMs think through scenarios.
Not just create documents.
One product decision I disagree with:
Forcing users to sign up before they've experienced any value.
Too many products ask for commitment before trust.
Let them experience the value first.
Ask for commitment later.
Value first. Signup second.
What products get this right?
Most PMs don’t need more user interviews.
They need stronger product judgment.
At some point, collecting more feedback becomes a form of procrastination.
Users are excellent at explaining their problems.
Your job is figuring out the solution.
7/ Product lesson:
Sometimes the feature users never notice is the one creating the most value.
That’s often where the moat lives.
What’s another product whose biggest advantage is largely invisible?
6/ Most PMs focus on visible features.
The strongest product advantages are often invisible.
Users don’t think: “Wow, what an algorithm.”
They think: “Netflix always seems to know what I want to watch.”