Montoya Clemmons

Quality Assurance Software Engineer by day
Advocate for Privacy, Customer Rights, and Mutual Respect 24/7

[Montoya Clemmons @QATester2017]

@NYCMayor @GovRonDeSantis 84-year old woman worked 30 years for NYC died w/o medical benefits leaving massive debts and neither you nor this City demonstrated any #values. You texted 17 yo request mtg rather than protest yet ignored dozens of mtg requests as dozens City staff insulted us during grieving.

[Montoya Clemmons @QATester2017]

@mfatoohdep https://t.co/1AYGCheeCz Why does this exist if 4 email attempts over 4 months have been ignored seeking guidance and input about DEP concerns affecting public? Calling DEP gets ppl no help other than routed to the @MBPBHS which isn't you. Pls explain.

[Montoya Clemmons @QATester2017]

@MTA @nypost Congestion pricing dispute filed 40+ days ago your phone staff telling me pay now and get it over with neglecting to say what Supervisor said doing so will wipe out the dispute. If I don't pay on time I get fined. No grace period for disputed cases. How is this fair?

[Montoya Clemmons @QATester2017]

@MTA https://t.co/RrBko7kNnm
How is it this @MTA account addressed this user same day and advised him to do what I have been doing the past 40 days and getting nowhere but being treated worse than dirt?

[Montoya Clemmons @QATester2017]

@MTA I have waited 2 days w/o response. I have called and asked for supervisors and denied. Yet @nypost did an article after another person complained of the same thing and you responded and a spokesperson quoted in article and resolved in days. I have waited over 35. Why?

[Montoya Clemmons @QATester2017]

@MTA How is it some ppl complain here about an overcharge, get their name in the NY Post, and your spokesperson and staff correct the issue in days while I call, email, and wait 35 days and get told to pay the overcharge and be done with it since you have a backlog on disputes?

[Montoya Clemmons @QATester2017]

@Labcorp emailing customer service about problems making an appt have been ignored for nearly a month. Ppl won't escalate to Manager and firing basic answers w/o addressing pblm while not reading my detailed case notes.

[Montoya Clemmons @QATester2017]

@Labcorp 1 day after post, experienced same thing and reported to your support team via email. Told your systems were operational and try again. Today 11/7 still won't allow appt and clearing cache and diff browsers don't fix either. Why have support team with this level of service?

[Montoya Clemmons @QATester2017]

@ONCustServ and i just responded because you advised doing things I did last night and doing them a 10th time is going to change the outcome

[Montoya Clemmons @QATester2017]

@OldNavy Why say "qs? @ONCustServ" and 2 posts in 60 days? Calling the 800# didn't answer question abt no chat button on website or why orders can't be completed due to your technical difficulties yet that msg is not on home page but after I filled bag. Poor #CustomerService

[Montoya Clemmons @QATester2017]

@Uber_Support How come this support channel refuses to address 15+ questions I have posted and reposted in the app while giving me information that is nowhere in those questions? How can reading comprehension be this poor for a so-called global company? 3+ weeks of no support

[Montoya Clemmons @QATester2017]

@walmart @walmarthelp has refused to connect me with a live person in 9 hours in DM as the chatbot returns while I wait for a single answer like I tried last month for a 7 year problem Walmart won't fix. This is an embarrassment for a company to behave this way.

[Montoya Clemmons @QATester2017]

@Gwendella @walmarthelp Complained 7+ years to get promised won't happen again to not @Walmart problem rather delivery company. #Walmart placed on account front door delivery not lobby for same theft eason as this customer. Have asked Executive Walmart contact yet you refuse to answer my DMs.

[Montoya Clemmons @QATester2017]

@Piglette5 Did you ever find someone to help you? If not, I may be able to provide an option. Realize it has been a week, but just scrolled now and found your post.

[Montoya Clemmons @QATester2017]

@walmarthelp #Walmart @Walmart

[Montoya Clemmons @QATester2017]

@walmarthelp how difficult is providing the corporate number for executive escalations since your phone and chat teams and now this social media team don't follow its own instructions while wasting customer time.

[Montoya Clemmons @QATester2017]

@walmarthelp when is someone going to respond to my questions and concerns? I have been waiting all day!

[Montoya Clemmons @QATester2017]

@walmarthelp why does your profile state 24/7 for assistance or have a question yet I have been waiting 5+ hours and all I am getting is circled around by this social media team while others are getting support while my question remains unanswered

[Montoya Clemmons @QATester2017]

@DuckDuckGo if the only answers to product questions on your subreddit are spam or non-staff irrelevant and the answers are not posted elsewhere on the site, how are your customers supposed to figure out issues? Since your DMs are open yet not responded to either?

[Montoya Clemmons @QATester2017]

@AskLyft i have been waiting nearly 30 minutes for help @Lyft DM asked me how to help and abandoned me after going thru much explanation. This profile says you are available 24/7 so I don't understand why I have been passed over 3 times so far openly when I was first in line

[Montoya Clemmons @QATester2017]

@AskLyft cannot file an issue in your app because the app-selected options don't apply to my issue