RAC Care

@TheRAC_UK's Customer Care Team 🤗

We're here 8am - 8pm Monday to Friday 👋

[RAC Care @RAC_Care]

Hi, I'm truly sorry to read of the delays you faced on Friday night. I appreciate how worrying this must have been especially given the circumstances, I hope you're doing okay now.

If you wish to discuss this further, please pop us a message using the link below and we'll take it from there. Thanks, ^Ellie

[RAC Care @RAC_Care]

Morning all, the team are in and ready to help with any questions you may have. 🙂

[RAC Care @RAC_Care]

@JMF1498 Hi, I'm sorry to read you haven't had any updates about your vehicle. If you could please use the link below to pop us a message we'll take a look into this for you. Thanks, ^Ellie https://t.co/KZnQbeWE8X

[RAC Care @RAC_Care]

@Marmankites Thank you for replying and again my apologies for the delays you faced. If there is anything else we can assist with, or if you or your wife have any questions do let us know. ^Cara

[RAC Care @RAC_Care]

@markachaplin Hi Mark, I'm sorry to read of your experience and I do hope you're okay following this. If you could please use the link below to pop us a message we'll take a closer look into this and understand what happened on our end. Thanks, ^Ellie https://t.co/KZnQbeWE8X

[RAC Care @RAC_Care]

@reddevil7399087 Hi, if you can send us the requested information from our previous contact via message, we will then be able to assist further. Thanks, ^Cara https://t.co/KZnQbeWE8X

[RAC Care @RAC_Care]

@MadeGreatIn Hi, we do understand your concerns, and I am sure that our Customer Care team will be in touch with you as soon as they have completed their investigations. Your case will be updated with this recent post now. Thanks, ^Cara

[RAC Care @RAC_Care]

@neilTheMagpie Hi Neil, apologies for the delay in getting back to you. You can find all the Terms and Conditions, along with the FAQs, using the link below:

https://t.co/qLQ3CIOC22

If you have any questions after taking a look, just let us know. Thanks, ^Ellie

[RAC Care @RAC_Care]

@MrsP1001 Hi, I have popped you a reply in your DMs. If you could please keep the conversation there it would be really helpful to ensure no messages are missed. Thanks, ^Ellie

[RAC Care @RAC_Care]

@neilTheMagpie I would advise calling our Mobile Mechanic team for further information about the fee for the diagnostic test. The contact number is 0333 070 2784. I hope this helps. ^Jayd

[RAC Care @RAC_Care]

Sorry for any confusion Neil. The fee isn't for a misdiagnosis, the fee is for our mechanic to attend find the problem and see if they're able to repair it. You pay a fee for our attendance. Not all repairs can be fixed roadside and will need garage attention. I hope this clears things up. ^Jayd

[RAC Care @RAC_Care]

We do understand your concern. A diagnostic inspection isn't guesswork; it's a process of carrying out tests and assessments to identify the most likely cause of the fault based on the information and evidence available at the time. The diagnostic fee covers the mechanic's time, specialist equipment, and expertise used to investigate the issue. In some cases, faults can be more complex than initially apparent, may require further dismantling, specialist testing, or repairs that fall outside the scope of our mobile service. This doesn't mean the diagnostic work hasn't been carried out.

As the testing and assessment have been completed, the diagnostic charge would still apply even if the mechanic is unable to carry out the repair. We appreciate this may be disappointing, but the fee relates to the diagnostic work performed rather than the outcome of the repair itself. ^Elle

[RAC Care @RAC_Care]

Hi Neil, thanks for reaching out. The diagnostic fee would still be applicable, even if the issue cannot be repaired by the attending mechanic. The diagnostic check covers the time, expertise, and testing carried out to identify and assess the fault, so this charge is not refundable once the diagnostic work has been completed.^Elle

[RAC Care @RAC_Care]

@CJ_323 Hi CJ, I'm sorry to read you've run into a few issues with our Fuel Finder feature on the app. I'd like to look into this for you, and see how I can resolve this for you.

Would you mind dropping us a DM with some further details and a screenshot of the issue? ^Elle https://t.co/KZnQbeWE8X

[RAC Care @RAC_Care]

Hi, thanks so much for taking the time to share this. I’m really pleased to read the patrol was able to attend quickly, explain everything clearly and get you home safely.

If you could please use the link below to pop us a message, we can make sure this feedback is passed directly to the patrol so they get the recognition they deserve. Thanks, ^Ellie

[RAC Care @RAC_Care]

@MrsP1001 I can certainly appreciate this, and would like to make sure all points raising are added to the existing complaint. Would you mind getting in touch via DM, so we can do this? ^Elle https://t.co/KZnQbeWE8X

[RAC Care @RAC_Care]

Hi Mark, I’m really sorry to read you’re having difficulties sorting out your windscreen. I can understand how frustrating and stressful this must be, especially with your MOT deadline approaching.

I’m unable to override the guidance already provided by our team, however if you would like to discuss this further, please use the link below to send us a message and we’ll do all we can to help from our side. Thanks, ^Ellie

[RAC Care @RAC_Care]

Hi, I’m really sorry to read of your husband’s experience. I do truly hope he is doing okay now.

Situations on live lanes are always risk assessed very carefully, and in some cases patrols may not be able to stop if it’s not considered safe to do so. I appreciate how difficult and frustrating that must have been at the time, especially given the circumstances. In situations like this, intervention from other authorities, such as the police, may sometimes be required to manage safety before assistance can be provided. However, I do understand this doesn’t change his experience.

Our complaint's timeframe is in place to ensure all cases are reviewed fairly and thoroughly.

If you would like to discuss this further, please use the link below to send us a message and we’ll take it from there. Thanks, ^Ellie

[RAC Care @RAC_Care]

Hi Phil, I’m really sorry to read that you haven’t had any updates on your Mobile Mechanic appointment. I can imagine how frustrating that must feel, especially after waiting in all day.

When you have a moment, please use the link below to pop us a message and we’ll take a look into this for you. Thanks, ^Ellie