Hi, I'm truly sorry to read of the delays you faced on Friday night. I appreciate how worrying this must have been especially given the circumstances, I hope you're doing okay now.
If you wish to discuss this further, please pop us a message using the link below and we'll take it from there. Thanks, ^Ellie
@JMF1498 Hi, I'm sorry to read you haven't had any updates about your vehicle. If you could please use the link below to pop us a message we'll take a look into this for you. Thanks, ^Ellie https://t.co/KZnQbeWE8X
@Marmankites Thank you for replying and again my apologies for the delays you faced. If there is anything else we can assist with, or if you or your wife have any questions do let us know. ^Cara
@markachaplin Hi Mark, I'm sorry to read of your experience and I do hope you're okay following this. If you could please use the link below to pop us a message we'll take a closer look into this and understand what happened on our end. Thanks, ^Ellie https://t.co/KZnQbeWE8X
@reddevil7399087 Hi, if you can send us the requested information from our previous contact via message, we will then be able to assist further. Thanks, ^Cara https://t.co/KZnQbeWE8X
@MadeGreatIn Hi, we do understand your concerns, and I am sure that our Customer Care team will be in touch with you as soon as they have completed their investigations. Your case will be updated with this recent post now. Thanks, ^Cara
@neilTheMagpie Hi Neil, apologies for the delay in getting back to you. You can find all the Terms and Conditions, along with the FAQs, using the link below:
https://t.co/qLQ3CIOC22
If you have any questions after taking a look, just let us know. Thanks, ^Ellie
@MrsP1001 Hi, I have popped you a reply in your DMs. If you could please keep the conversation there it would be really helpful to ensure no messages are missed. Thanks, ^Ellie
@neilTheMagpie I would advise calling our Mobile Mechanic team for further information about the fee for the diagnostic test. The contact number is 0333 070 2784. I hope this helps. ^Jayd
Sorry for any confusion Neil. The fee isn't for a misdiagnosis, the fee is for our mechanic to attend find the problem and see if they're able to repair it. You pay a fee for our attendance. Not all repairs can be fixed roadside and will need garage attention. I hope this clears things up. ^Jayd
We do understand your concern. A diagnostic inspection isn't guesswork; it's a process of carrying out tests and assessments to identify the most likely cause of the fault based on the information and evidence available at the time. The diagnostic fee covers the mechanic's time, specialist equipment, and expertise used to investigate the issue. In some cases, faults can be more complex than initially apparent, may require further dismantling, specialist testing, or repairs that fall outside the scope of our mobile service. This doesn't mean the diagnostic work hasn't been carried out.
As the testing and assessment have been completed, the diagnostic charge would still apply even if the mechanic is unable to carry out the repair. We appreciate this may be disappointing, but the fee relates to the diagnostic work performed rather than the outcome of the repair itself. ^Elle
Hi Neil, thanks for reaching out. The diagnostic fee would still be applicable, even if the issue cannot be repaired by the attending mechanic. The diagnostic check covers the time, expertise, and testing carried out to identify and assess the fault, so this charge is not refundable once the diagnostic work has been completed.^Elle
@CJ_323 Hi CJ, I'm sorry to read you've run into a few issues with our Fuel Finder feature on the app. I'd like to look into this for you, and see how I can resolve this for you.
Would you mind dropping us a DM with some further details and a screenshot of the issue? ^Elle https://t.co/KZnQbeWE8X
Hi, thanks so much for taking the time to share this. Iโm really pleased to read the patrol was able to attend quickly, explain everything clearly and get you home safely.
If you could please use the link below to pop us a message, we can make sure this feedback is passed directly to the patrol so they get the recognition they deserve. Thanks, ^Ellie
@MrsP1001 I can certainly appreciate this, and would like to make sure all points raising are added to the existing complaint. Would you mind getting in touch via DM, so we can do this? ^Elle https://t.co/KZnQbeWE8X
Hi Mark, Iโm really sorry to read youโre having difficulties sorting out your windscreen. I can understand how frustrating and stressful this must be, especially with your MOT deadline approaching.
Iโm unable to override the guidance already provided by our team, however if you would like to discuss this further, please use the link below to send us a message and weโll do all we can to help from our side. Thanks, ^Ellie
Hi, Iโm really sorry to read of your husbandโs experience. I do truly hope he is doing okay now.
Situations on live lanes are always risk assessed very carefully, and in some cases patrols may not be able to stop if itโs not considered safe to do so. I appreciate how difficult and frustrating that must have been at the time, especially given the circumstances. In situations like this, intervention from other authorities, such as the police, may sometimes be required to manage safety before assistance can be provided. However, I do understand this doesnโt change his experience.
Our complaint's timeframe is in place to ensure all cases are reviewed fairly and thoroughly.
If you would like to discuss this further, please use the link below to send us a message and weโll take it from there. Thanks, ^Ellie
Hi Phil, Iโm really sorry to read that you havenโt had any updates on your Mobile Mechanic appointment. I can imagine how frustrating that must feel, especially after waiting in all day.
When you have a moment, please use the link below to pop us a message and weโll take a look into this for you. Thanks, ^Ellie