RA Visitor Services

Updates on #TheNewRA from the Visitor and Friends Experience Team

[RA Visitor Services @RA_Visiting]

@LuLuRosieDay @royalacademy Hi there, we're really sorry to hear about your negative experience whilst visiting us – we’ll be in touch via email email about this.

[RA Visitor Services @RA_Visiting]

No problem @itsMrsBtoyou! She can call our ticketing team to check availability and we can arrange a temporary card for the visit: 020 7300 8090

[RA Visitor Services @RA_Visiting]

@jenp1969 Sorry for the delay. We can definitely refund your mum's tickets. Could you email me on [email protected] with your preferred contact details & booking number? We look forward to welcoming you and your mum back when we reopen. Stay safe!

[RA Visitor Services @RA_Visiting]

@beckaharte12 Hi Rebecca, sorry to hear you're having trouble booking - our ticketing team can help if you email [email protected] or call us on 0207 300 8090

[RA Visitor Services @RA_Visiting]

Hello, @gbrooksmith we can update it for you just contact our ticketing team directly with your new and old email addresses: [email protected]

[RA Visitor Services @RA_Visiting]

@beckaharte12 Hi Rebecca, the exhibition will be in our Main Galleries and as a Friend you'll only need to book for previews - you can sign up here to get updates on when booking is available: https://t.co/P88J33jhHL

[RA Visitor Services @RA_Visiting]

@whartonswords Hi Anna, yes of course - just email our ticketing team with a new date and we can sort it: [email protected]

[RA Visitor Services @RA_Visiting]

@Peter_Warner Sorry you've been having trouble contacting us. Has your query been resolved? Feel free to email me on [email protected] if I can help.

[RA Visitor Services @RA_Visiting]

@OonaghTweets Hi Oonagh, I am sorry however it is fully booked with no tickets available.

[RA Visitor Services @RA_Visiting]

Hello @I_AM_MISTER_V, unfortunately tickets have now sold out.

[RA Visitor Services @RA_Visiting]

@Klujypop Hi there - if you email our ticketing team we can check: [email protected]

[RA Visitor Services @RA_Visiting]

Hello @worddoodles_EP, we are currently sold out but if we are able to release more tickets later on tomorrow afternoon we will. You can call our ticketing team nearer the time for an update: 02073008090

[RA Visitor Services @RA_Visiting]

Hi @AnthonyGlees, sorry there have been some issues with logins; if you email out ticketing team we can sort it; [email protected]

[RA Visitor Services @RA_Visiting]

Hi @StellaClaxton, no problem - you can use the same ticket.

[RA Visitor Services @RA_Visiting]

Hi @lorryflorry, some slots at the weekend have sold out but more tickets are available for other dates: https://t.co/hvv0Jqxnea

[RA Visitor Services @RA_Visiting]

Hi @markcobain91, photography (without flash) for your own use is fine!

[RA Visitor Services @RA_Visiting]

@harryncking glad you like it! We'll find out...

[RA Visitor Services @RA_Visiting]

@Tobyboo Hello, we have a video 'walk-through' that gives a good sense of the layout of the show and the installation (minus the visitors!); https://t.co/XCofjHPC2l and here's the link to all of the access info https://t.co/Y52odbLOXB

[RA Visitor Services @RA_Visiting]

@SameenaRizwi Hi there, sorry to hear you had a bad experience - if you'd like to to get in touch we can look into what happened: [email protected], thanks.

[RA Visitor Services @RA_Visiting]

@IonaGresty Hi there, please could you call 020 7300 8090 or email
[email protected] , with your order number so we can exchange promptly.