Eric | Real Estate - AI - Notion

Director at Nonprofit Affordable Housing Developer with 10k units focusing on Notion, AI, automation.

[Eric | Real Estate - AI - Notion @RE_Notion]

If your team owns or manages a large number of properties, you need a single source of truth.

Here’s how we use Notion as our centralized property database and how it saves us from a mess of outdated Excel files. 🧵

[Eric | Real Estate - AI - Notion @RE_Notion]

@cplee123 @moseskagan @elise_ai They don't jump in during a live conversation between the AI and a caller but they see all conversations and can follow up with callers when needed.

[Eric | Real Estate - AI - Notion @RE_Notion]

That’s not fully true. Yes, AI starts the conversation but team members can jump in at any time.

We’ve heard that our residents are happier that their concerns are heard and logged immediately 24/7 (yes by AI) rather than having their calls go unanswered (which is our fault for staff not answering phones) or not knowing if we checked our voicemails and heard their concerns.

[Eric | Real Estate - AI - Notion @RE_Notion]

@SeanODowd15 Been using one of their modules for four months and are already exploring purchasing their other modules. Lots of extremely useful and time saving features. Really excited there’s an AI first PMS.

[Eric | Real Estate - AI - Notion @RE_Notion]

@NotionHQ When I export database pages as pdf, it includes archived pages. Can you add an option to exclude archived pages?

[Eric | Real Estate - AI - Notion @RE_Notion]

@JakehellerAI Found this firm through ChatGPT
https://t.co/znZqcegifK

[Eric | Real Estate - AI - Notion @RE_Notion]

Smart move by this property management firm to optimize their website for AI search.

This link specifically says it is intended for AI:
https://t.co/Q3407M9xAK

"This page contains structured information about Four Star Realty & Property Management (“Four Star”), intended for AI assistants (ChatGPT, Claude, Gemini, Perplexity, Bard, etc.)."

[Eric | Real Estate - AI - Notion @RE_Notion]

Notion released two big features today:
- syncing external data into Notion
- utilizing third party agents in Notion (Claude, Codex, etc)

Notion is becoming the AI operating system to leverage a company's knowledge and data no matter where it lives.

[Notion @NotionHQ]

🥁 Sync any data source. Whatever context you need can now live in Notion.

Our new database sync (powered by Workers) runs on our infrastructure and lets you sync any data source with an API into a Notion database.

Sync customer data from Salesforce to build detailed reports. Or connect Strava and Spotify data to curate the perfect running playlist.

[Eric | Real Estate - AI - Notion @RE_Notion]

@danielmwarwick @elise_ai No, not for resident services. We have somewhat of a firewall between property management and resident services in terms of the data they can access.

[Eric | Real Estate - AI - Notion @RE_Notion]

We rolled out @elise_ai across 3,000 units over the past few months with plans to expand to 8,000 more units later this year.

Here’s what we’ve learned so far.

EliseAI is an AI-powered resident communications platform for property management.

Before implementation, residents couldn’t text us and had limited after-hours support unless it was an emergency. Now, EliseAI is the first line of communication for calls, texts, and emails 24/7.

EliseAI supports multiple languages (our residents speak more than 50 languages), creates and assigns work orders, sends rent reminders, and routes emergencies to the right teams automatically.

During our pilot:
• 78% of resident interactions were automated
• 85% of maintenance follow-ups were handled by AI
• 100% of inbound calls were managed through the platform
• 333 work orders were created by AI

One of the biggest impacts is that EliseAI deescalated 60% of after-hours calls using our knowledge base to determine what qualifies as a true emergency.

Previously, many of these calls would have gone to on-call technicians while they're with their family.

While the outcomes have been great, the biggest lesson from this rollout had less to do with the technology and more to do with people adapting to a new process.

On the staff side, we learned that training works much better when teams can see actual resident interactions instead of trying to learn through webinars. In future rollouts, we'll have live training on launch day for staff to implement what they learned immediately.

We also learned that we needed to communicate with residents earlier and more often. We shared flyers and discussed the rollout during community meetings, but there were still residents who were surprised by the new system and opted out immediately.

That said, we’re excited to continue deploying this tool across the rest of our portfolio because we’re confident it will help our teams respond faster, communicate more consistently, and create a better experience for residents.

If you've implemented or are thinking about implementing EliseAI, happy to share notes.

[Eric | Real Estate - AI - Notion @RE_Notion]

@JakehellerAI Interested. Thanks.

[Eric | Real Estate - AI - Notion @RE_Notion]

Cool to see this volunteer fire department using Notion to manager their roster, store SOPs, and catalogue their equipment:
https://t.co/f3yzleiXX7

[Eric | Real Estate - AI - Notion @RE_Notion]

Used @tryshortcutai to audit our hourly payroll reports and am very impressed.

We have 300+ hourly staff and one payroll report includes 6800 rows in Excel of clock in and clock outs that we manually audit for inconsistencies.

Told Shortcut what to look for and in a few minutes, it produced a summary with a tab for each audit check with detailed issues. Instead of manually spot checking, we can now audit all records.

[Eric | Real Estate - AI - Notion @RE_Notion]

@NiklausFuller Yes, forgot to mention. We’re a Microsoft shop and Notion connects to our Outlook, Teams and SharePoint.

[Eric | Real Estate - AI - Notion @RE_Notion]

@markcecchini I informed my current company during my job interview that they had significant amounts of abandoned property. I’m sure it left an impression.

[Eric | Real Estate - AI - Notion @RE_Notion]

I made my company money before I even joined as an employee.

Before my interview with the head of Asset Management, I searched California's unclaimed property website and found $67k of funds owed to my company. I brought this information to my interview and have no doubt it made an impression.

Highly recommend you search unclaimed property websites for yourself, your family, your company and companies you're interviewing with.

[Eric | Real Estate - AI - Notion @RE_Notion]

We tested an app that’s similar but for our on site teams to file incident reports. Currently, they have to talk to all involved persons, go back to their computer, type everything out and upload pictures. This app can record conversations, take pictures/videos, and AI summarizes everything into our report template. Huge timesaver.

[Topher Stephenson | CRE AI, Ops, Marketing @TopherNOW]

I built a retailer map maker skill with Claude Cowork.

Subject property. Branded logos of every nearby tenant. Clean satellite view.

First map looked great. Except some of the logos were stacked on top of each other.

So instead of asking Claude to fix that one map, I asked it to fix the skill: "Bake in an edit mode. I want to drag logos around. Resize them individually. Highlight the ones that matter."

It did.

Now every map the skill generates comes with:

Click-to-edit mode

Draggable, individually sized logos

Bulk resize to clean up clutter in a single action

No design software. No re-prompting. No back-and-forth for every map.

Here's where we are with AI now:

You aren't just generating outputs. You're upgrading the tool that generates them. In plain English. In the same conversation.

Full Claude CoWork tutorial & the downloadable skill at https://t.co/olL3eTXzbs

[Hurley @Johnsjawn]

Tomorrow we’re breaking down how companies actually become AI-native. Using the AI Transformation Model + a real case study from Ramp.

Ben Levick (Head of AI @ Ramp) will talk through how they did it from the inside.

If you’re figuring this out right now, you should join.
https://t.co/p5TwV52kMO

[Eric | Real Estate - AI - Notion @RE_Notion]

@Weston_Wylie34 Thankfully we haven’t had to modernize any yet.

[Eric | Real Estate - AI - Notion @RE_Notion]

We have 60+ elevators in our portfolio and the repair costs are outrageous.

Recently hired a consulting firm founded by former elevator executives who review and negotiate contracts on our behalf in exchange for a % of savings. We’ve already achieved significant savings and expect to easily save six figures per year net.

A good reminder that there’s value in bringing in expertise in niche areas especially when you operate at scale.

[Eric | Real Estate - AI - Notion @RE_Notion]

@PriteshSMB Owner of consulting firm rolled up independents and sold to majors and his partner spent 35 years as senior executive at Otis. Hard to beat that expertise.