@ChrisWragge@CBSNewYork Shocked doesn’t even begin to describe it, Chris. Elise was a bright light and so witty. She, alongside all of you, helped make my college internship experience one I will never forget. Sending hugs to the newsroom today.
USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.