R.Rukmini

Retired employee

[R.Rukmini @RRukmini1]

@goibibo @Goibibo Despite confirming vendor cancellation, the incorrect “Not Boarded” status in your app remains unchanged. This contradiction itself reflects deficiency in service.

This is my last msg wrt this

[R.Rukmini @RRukmini1]

@goibibo As per your policy, vendor cancellation cannot be shown as “Not Boarded” by customer. This incorrect classification amounts to misrepresentation and deficiency in service.

[R.Rukmini @RRukmini1]

drivers or local issues. They are responsible for the "Deficiency in Service" and must compensate for the "Mental Agony" and actual costs incurred (like if you had to pay extra for a local taxi).

[R.Rukmini @RRukmini1]

@goibibo by posting wrongly in your app simply you are avoiding responsibility. This is unfair trade practice.

Recent ruling

Recent rulings (like the Delhi Consumer Commission ruling against Uber in Dec 2024) have established that aggregators cannot simply

[R.Rukmini @RRukmini1]

Failing which, I will proceed with a formal complaint before the National Consumer Helpline.
Yours faithfully,
Rukmini

[R.Rukmini @RRukmini1]

@GoibiboSupport

[R.Rukmini @RRukmini1]

no clarification has been provided regarding the incorrect cancellation marking.
As senior citizens, we were left in a difficult situation in a hill area, causing significant stress.
I request fair compensation of ₹15,000.

[R.Rukmini @RRukmini1]

@ why don’t you say when I am asking you in public forum that even when your driver cancels you post it wrongly as customer cancelled?
Instead of offering genuine compensation, you are offering a pittance staring from 200, increased to 500, saying as good will gesture?

[R.Rukmini @RRukmini1]

@GoibiboSupport

Blatant lie
Thanks Rukmini for calling us regarding *refund related information* for your Cab booking CARP7917409435674717.

Your Cab booking was CANCELLED on Tue 17 Mar 12:40 PM and as per our records, there is *no refund* applicable on your booking.

[R.Rukmini @RRukmini1]

@GoibiboSupport
This, along with last-minute failure, no alternate arrangement, and stress caused to senior citizens, amounts to deficiency in service. I request fair compensation of ₹15,000, failing which I will proceed with National Consumer Helpline.

[R.Rukmini @RRukmini1]

@GoibiboSupport @Goibibo You have still not addressed my specific concern regarding the incorrect marking of the booking as “customer cancellation.”
This, along with last-minute failure, no alternate arrangement, and stress caused to senior citizens, amounts to deficiency in service.

[R.Rukmini @RRukmini1]

@GoibiboSupport you marked the cancellation by driver as "Cancelled by User" to avoid paying penalties to the customer and to protect your "fulfillment rate" . This is my primary defense to use against you. Don’t treat your customers as dumb fellows.

[R.Rukmini @RRukmini1]

However, the booking was wrongly marked as “customer cancellation” in the system.
This amounts to misrepresentation of facts and unfair practice, as the cancellation was effectively forced due to the driver’s refusal. The responsibility for non-provision of service lies with you

[R.Rukmini @RRukmini1]

@Sp_Goibibo Incorrect and Misleading Cancellation Record:
Despite the fact that the driver refused to provide service at the last moment and asked me to cancel the booking, I did not voluntarily cancel the trip.

[R.Rukmini @RRukmini1]

@GoibiboSupport Here main issue, marking wrongly as cancellation done by me and apathy. However, the matter also involves mental stress and inconvenience, which should be considered.

[R.Rukmini @RRukmini1]

@goibibo @Goibibo disappointing that the issue has been marked as “closed” without proper resolution. The concern regarding last-minute service failure and inadequate compensation remains unresolved. I will be proceeding with formal complaint before National Consumer Helpline.

[R.Rukmini @RRukmini1]

@GoibiboSupport We are senior citizens and were left in a difficult situation in a hill area.
Compensation cannot be restricted only to additional expense. Kindly consider the overall deficiency in service and provide fair resolution.

[R.Rukmini @RRukmini1]

@GoibiboSupport @ @Goibibo The issue is not limited to alternate invoice. This is a clear case of service failure where the driver refused at the last moment and no alternate arrangement was provided.
The booking was also incorrectly

[R.Rukmini @RRukmini1]

@GoibiboSupport @goibibo your reply is evasive.
You did not answer ,
1. Why it was wrongly marked as cancellation was done by me
2. Why you are silent wrt compensation.
If you don’t address these questions, I am forced to approach appropriate forums.

[R.Rukmini @RRukmini1]

@Goibibo I was offered ₹200 as a goodwill gesture, which is completely unacceptable considering the circumstances.
This was a last-minute driver refusal, incorrect marking of cancellation, and we are senior citizens left stranded in a hill area.

[R.Rukmini @RRukmini1]

@GoibiboSupport and no alternate arrangement, leaving senior citizens stranded in a hill area.
I will be proceeding with a formal complaint before National Consumer Helpline for appropriate resolution.