Rachael Stormonth

NelsonHall EVP. Interested in IT services, BPS, disruptive trends, sustainability, global neighborliness, most sports.

[Rachael Stormonth @rstormonth]

'Autonomous & #agenticAI-based supply chains will go beyond POC to become more mainstream...'

[NelsonHall @NHInsight]

'...shift toward real-time sensing, simulation, predictive insights, and autonomous response capabilities is transforming supply chains into a competitive advantage.' – #NelsonHall blog post: https://t.co/kiKxPHv1x1 #SupplyChain #Operations #AgenticAI #AI #ML @vaibhav_NH

[Rachael Stormonth @rstormonth]

For more on these topics, please download our latest #ITServices Insights newsletter here: https://t.co/ZJZ8AL5RxP

[Rachael Stormonth @rstormonth]

Recent and soon-to-be published research focuses on AI-Enabled Cloud Infrastructure Management Services, #SAP Ecosystem Services, and #SalesforceServices, and our latest blogs report back from nasscom 2026 and take a look at NTT DATA’s approach to human-centric #AI...

[NelsonHall @NHInsight]

We've just published the latest edition of our #ITServices #LinkedIn #Newsletter! Subscribe now for insights on industry trends from our expert analyst team, and get a round up of all the latest news, views and research reports:
https://t.co/xUwa9W0MVE

[Rachael Stormonth @rstormonth]

Also in this edition, we provide coverage of recent market happenings and look ahead to major new research in the areas of #AI-Enabled ADM and Advanced #DigitalWorkplace Services...

[Rachael Stormonth @rstormonth]

The share of outsourced #CX is growing due to a greater client demand for technology, risk diversification, and #AI investment cost transfer for front-office functions. Clients also need access to AI-skilled CX #talent at cost and nearshore and offshore delivery capabilities...

[Rachael Stormonth @rstormonth]

.@IvanK_NH's new Global #CXServices Market Forecast for 2026 - 2030 has just been published and is available to program subscribers via the link below: https://t.co/RcdZ6WFmPq #CX #CXservices #CXtransformation #AI #Talent #Sourcing #Outsourcing

[Rachael Stormonth @rstormonth]

The #CXServices market enters 2026 facing an ongoing macroeconomic uncertainty, lower consumer and business confidence, and softer volumes...

[Rachael Stormonth @rstormonth]

Vendors that can combine BOT or other flexible GCC models with execution speed, cost-aware #AI architecture, and a willingness to integrate with the client's culture rather than impose their own are likely to take a significant share of the next wave of GCC set-ups...

[Rachael Stormonth @rstormonth]

.@Vaibhav_NH has published a new @NHInsight blog post – "@Infosys GCC Conclave: What 'AI-First, Future-Ready' Means" https://t.co/zhyE5Kl9Sn

#GCC #AI #AgenticAI @InfosysBPM

[Rachael Stormonth @rstormonth]

'...the GCC market is undergoing a paradigm shift. Demand is being shaped not only by cost and skill arbitrage but also by the speed at which an AI-native operating model can be established and made operational, especially for PE-backed and growth-stage enterprises.'

[Rachael Stormonth @rstormonth]

'The top vendor selection criteria are #CXtransformation and innovation aligned with travel, transportation, and hospitality needs for #AI + human delivery, agility, and specialization.'

[Rachael Stormonth @rstormonth]

'The next goal post for the industry is delivering #AI-based value, likely with the support of #agenticAI strategic advisors. This stage of travel #CX operational transformation will leverage CoEs with AI accelerators, agentic IROPs, and #automation.'

[Mike Smart @MikeS_NH]

A new @NHInsight report by @IvanK_NH analyzes the worldwide market for #CXServices in #Travel, #Transportation, and #Hospitality:
https://t.co/4OdOvt0LfN
#CXtransformation #CX #AI

[John Laherty @johnl_nh]

In a new profile, @Akhila_NH highlights that @Infosys has added advisory services to its portfolio since early 2025, including cloud migration advisory (RISE and GROW with SAP), CFO advisory, and technical and enterprise architecture advisory https://t.co/dVzxBQZAMH @NHInsight

[Rachael Stormonth @rstormonth]

I am excited and grateful to have been given a place in the 2026 @TCS @LondonMarathon...because it means I can fundraise for @savechildrenuk! I'll truly appreciate every single donation made for this amazing, truly vital, organization: https://t.co/tfLggskYa7

#londonmarathon2026

[Ivan Kotzev @IvanK_NH]

Launching new #NelsonHall #CXTransformation2026 report. The project will assist buyers of CX transformation services to differentiate offerings across providers and select services most relevant to their customer support and revenue generation needs.

@NHInsight #CX #CXServices