@KirstieMAllsopp My 6 year old boy has just had to have a general anaesthetic to have his tongue tie cut due to speech impediment. Didn't have it cut as a baby due to me bottle feeding. It was a much more painful and scary event for him at 6 than a newborn. Very unfair 😒
@LNER first train was cancelled. Moved to another service from kirkcaldy to find our seats have been double booked. We are on a packed train with absolutely nowhere to sit for the next few hours. How can seats be double booked?
@LNER Yes it was done via telephone with a customer service advisor and also got a confirmation email. But the people in the seats also have a confirmation email with the same seat numbers. 5 hours is a long time to stand when we have booked seats and our other train was cancelled
@LNER Is there any way we can book an earlier train at 11.43 that is direct to kingscross? As the one earlier involves changes when we booked a direct train as have a lot of luggage