Rachel Hicks

IBM Software Defined Storage Brand Lead, netballer & northerner living in London! All opinions expressed are my own.

[Rachel Hicks @RachelHicks20]

@NetworkRailLDS Pure chaos already, whoever thought this was a good idea clearly never uses the train station

[Rachel Hicks @RachelHicks20]

@ConnectingLeeds @LeedsCC_News I queued for 40 mins to get into the station yesterday and this is only going to get worse when the taxi rank also moves round the back. It will be quicker to drive to Wakefield and take the train from there.

[Rachel Hicks @RachelHicks20]

@ConnectingLeeds @LeedsCC_News @MayorOfWY @WestYorkshireCA Can you advise what other route you can access the station by taxi or car other than Aire street? As it’s already a nightmare now and this will only make it worse. Surely this has been planned for.

[Rachel Hicks @RachelHicks20]

@AnyVan no one book removals with AnyVan unless you want a van that's too small to turn up, and AnyVan can't help you and you have to get another van - no PPE and damaged furniture and they DON'T offer compensation its their policy - shocking customer service #avoid #anyvan

[Rachel Hicks @RachelHicks20]

@lauriearmitt @AnyVan we had the same experience so so bad would NEVER book with AnyVan again shocking

[Rachel Hicks @RachelHicks20]

@TUIUKPR @TUIUK unless contacted this week with a full refund in cash I will contact my credit card company and they can deal with this on my behalf but if Tui offer the customer service that they have done for the past 35 years then I expect a call back ASAP to resolve please

[Rachel Hicks @RachelHicks20]

@TUIUKPR @TUIUK I have clearly stated this is for Tui to reimburse me as also advised by citizens advice bureau however I keep getting ignored - holiday should have been 3 months ago. have been a loyal customer 35 years and unless addressed ASAP will never book with TUI again.

[Rachel Hicks @RachelHicks20]

@TUIUKPR @TUIUK wasn't contacted until 29th of May so almost 6 weeks later but given the circumstances I accepted the delay but only to be informed that Jetsave had offered me a voucher. Tui had used a 3rd party for my booking which I was aware of but had contracted with Tui.

[Rachel Hicks @RachelHicks20]

@TUIUK @TUIUKPR holiday booked for 8th April 2020 to Iceland for 4 nights at a cost of £1538.39 went into the store before lockdown when realised the holiday would be disrupted and were told to expect a call back within a week as staff were busy cancelling holidays - fair enough.

[Rachel Hicks @RachelHicks20]

@LeedsCC_Help thank you

[Rachel Hicks @RachelHicks20]

@LeedsCC_Help we are moving to Adel Lane and wondered if you had anymore info on the demolition of Bedquilts changing facilities and what is going to replace it if anything - thank you

[Rachel Hicks @RachelHicks20]

@houseoffraser can I pay with vouchers in your oxford street store please?

[Rachel Hicks @RachelHicks20]

@dave1walsh presenting on IBM SDS to all our channel partners #TDUKIBO #IBMStorage #channelkeytogrowth

[Rachel Hicks @RachelHicks20]

@IKEAUKSupport We've just left after spending an hour resolving the issue! Wouldn't call it resolved as disappointed with the compo given however didn't want to waste anymore time arguing the case with incompetent management!

[Rachel Hicks @RachelHicks20]

@IKEAUK would have expected at least full compo for the missing parts which amounted to £60! Customer service staff very helpful! Manager Sef shocking!

[Rachel Hicks @RachelHicks20]

@IKEAUK had to drive back to the store to collect missing parts! Caused us 3 hours of delays today and were asked twice if we were sure the parts were missing! Then was offered £26 in compo after spending £600 in store!!!

[Rachel Hicks @RachelHicks20]

@IKEAUK shocking customer service at IKEA Leeds! Half a sofa missing without all the screws and a torn sofa cover! Apparently a fault in manufacturing!

[Rachel Hicks @RachelHicks20]

@virginmedia I agree award winning service but not when price is doubled and your advisor tells me I'm only using half my package! Doesn't make sense!

[Rachel Hicks @RachelHicks20]

@virginmedia Needs to be significantly closer to the intro offer! Happy to go to a competitor! Shame virgin can't keep loyal customers!

[Rachel Hicks @RachelHicks20]

@virginmedia Yes unfortunately! We love our virgin package but was only offered a £6 reduction when I was told we only use half our current package usage