Rachel Adams

[Rachel Adams @RachelRAdams]

@USAmbIndia What response can you provide to sizable covert layoff of US professionals by Tata India? @TCS #cmvickers56

[Rachel Adams @RachelRAdams]

@bluemercury | your user ("valued customer") experience is broken... unusable perks, consistently broken web and email links, no continuity of in-store and e-com purchases. tsk.

[United Airlines @united]

Book with flexibility: we’re waiving change fees for any bookings - domestic & international - made between March 3 and March 31, 2020. This applies to all tickets, fare types, destinations, points-of-sale and travel dates available for sale. Learn more: https://t.co/gyFw2YvrNs

[Rachel Adams @RachelRAdams]

@MBonvoyAssist please credit me Elite birthday award... I never received an email or app notification

[Rachel Adams @RachelRAdams]

@MBonvoyAssist please help crediting my account 4 nights for double elite promotion that ended 6/30. Also: any similar offer currently? Would love to keep status with you but need a little boost!

[Rachel Adams @RachelRAdams]

Another episode in the @bonvoyed saga... we now “get” to use more points for peak redemption times. Hooray devaluation and lesser availability. @MarriottBonvoy @Marriott

[Rachel Adams @RachelRAdams]

@SouthwestAir would love to know your policy of seatbelt extenders and the fairness of other passengers

[Rachel Adams @RachelRAdams]

@SouthwestAir wow, Business Select is a joke... same seat, same cattle call, +1 drink for $30?! Haven’t flown ya in a decade prob won’t again

[Rachel Adams @RachelRAdams]

https://t.co/S0Awj6Zikp

[Rachel Adams @RachelRAdams]

@bonvoyed can’t wait to share my horror stories... this Lifetime Plat longs for Starwood! #bonvoyed #Marriott #marriottbonvoy #spg

[Rachel Adams @RachelRAdams]

@Delta kudos for customer experience the way it *should* be... agent empowerment, social channel resolution... truly industry-leading

[Rachel Adams @RachelRAdams]

@DeltaAssist oversight on my part, accidentally booked wrong date for flight return SJU>SFO on miles. Pls help switch to 3/28!

[Rachel Adams @RachelRAdams]

@ChaseSupport Please refer me to the department that can help. I will be raising this to the credit bureaus and your fraud unit...

[Rachel Adams @RachelRAdams]

@ChaseSupport 8 contacts + 2 mos trying to get CC application copy, 0 accountability. Please provide direct email / fax for support

[Rachel Adams @RachelRAdams]

@MarriottIntl @MarriottRewards merge instructions followed and continually FAIL! #SPG loyal

[Rachel Adams @RachelRAdams]

@ChaseSupport Abhorrent attempt to revolve issue and @Chase unable to verify or provide proof of my application. Unreal. #FAIL

[Rachel Adams @RachelRAdams]

@ChaseSupport extreme frustration and dismay at lack of customer service empowerment to fix application error and change card to Reserve

[Alarice Lonergan @AlariceLonergan]

The #IBMFuturists at it again. Check out our latest on “Consulting in the Digital Age” https://t.co/Vhc4NFmGeL

[Rachel Adams @RachelRAdams]

Support my friend a high school counselor for at-risk kids... Funds for the Educator to Grow! https://t.co/JYqpzZa3yz

[Rachel Adams @RachelRAdams]

@AskAmex called the phone line for assistance thx