Ragy Thomas

Founder & Chairman @Sprinklr.
Entrepreneur. Dad. Dreamer. Investor. Husband. Believer. Friend. Optimist. Lover of beautiful things. Student of the mind.

[Ragy Thomas @ragythomas]

Congratulations to @BT Group as they transform their customer service experience with the help of @Sprinklr’s AI-powered platform. Thank you for the trust the team continues to place in us. Look forward to continuing to build on our partnership to deliver exceptional results.

[Sprinklr @Sprinklr]

.@BTGroup is transforming CX with Sprinklr AI:

⚡ @EE’s Aimee now handles 60K+ conversations weekly and AI-enhanced tools free up service teams for complex issues

⚡ Generative AI boosts satisfaction with faster, personalized support

Learn more: https://t.co/Ty8jhjnwCK

[Ragy Thomas @ragythomas]

@Sprinklr delivered 12% non-GAAP operating margin & positive free cash flow for Q3. Proud of the work we're doing to drive meaningful results for our customers. And thrilled to have Rory Read as our new President & CEO - we have a shared conviction about our opportunities ahead.

[Sprinklr @Sprinklr]

📣 Today, we announced our Q3 FY25 financial results. Read the full details here: https://t.co/zDzc2G1Fw9

$CXM

[Ragy Thomas @ragythomas]

Welcome Rory Read to @Sprinklr! He is an exceptional leader who will drive transformational change and sustainable growth. I will continue as Founder and Chairman of the Board and advise Rory. So proud of what we've accomplished in last 15 years - and the best is yet to come.

[Sprinklr @Sprinklr]

Today, we are announcing that Rory Read has been appointed President and CEO at Sprinklr. Read more: https://t.co/SVzNRMCoYa

[Ragy Thomas @ragythomas]

Wishing a wonderful Diwali to everyone who celebrates! I hope this festival of lights brings good health, peace and happiness.

[Ragy Thomas @ragythomas]

What is everyone’s favorite candy? Check out @Sprinklr’s annual Halloween dashboard to see which treats people are talking most about this season: https://t.co/ekqTlS1Udz

[Sprinklr @Sprinklr]

Happy Halloween! 👻 🎃

Want to know what treats people are enjoying today? Check out our live dashboard showing the best candies, costumes, movies, and more, powered by #SprinklrInsights.

🔗 https://t.co/69KOHUVq72

[Ragy Thomas @ragythomas]

Thanks to ISG Research for the recognition highlighting our strengths in AI and data analytics. Empowering companies to improve their agent and customer experiences are essentials parts of customer service for every large enterprise brand. Real transformation requires innovation.

[Call Centre Helper @callcentrehelp]

@Sprinklr was named an Exemplary Vendor in ISG’s Contact Center Advanced Buyers Guide ⭐

Explore more on this news here 👇
https://t.co/AcKAwj9TT1

#ContactCentres #CXAwards #AI

[Ragy Thomas @ragythomas]

15 years ago, I started @Sprinklr to solve a big problem for big companies: enterprise-size complexity dividing brands from the customers they serve. Thank you to our customers, partners, board, investors & Sprinklrites for getting us to where we are. The best is yet to come.

[Sprinklr @Sprinklr]

Today marks Sprinklr's 15th anniversary! 🎉

From a spare bedroom to the world's first #UnifiedCXM platform, we're so grateful to our customers, partners, and amazing Sprinklrites. The best is yet to come! ✨

#Sprinklr15

[Ragy Thomas @ragythomas]

Great to be back in Europe last week for @deutschetelekom's DigitalX and @dmexco. Always a pleasure to spend time with our customers, partners and Sprinklrites in region. Thank you to everyone for the great and critical conversations on AI-powered customer experiences.

[Ragy Thomas @ragythomas]

Fantastic couple days with our industry analyst partners for @Sprinklr Source 24. Thank you for the time, feedback and thoughtful conversation as we continue to provide our customers with exceptional experiences. Honored to partner with you.

[Ragy Thomas @ragythomas]

Yesterday, we announced @Sprinklr's Q2 FY25 results. We continued to expand our customer base with our industry-recognized AI-powered platform and delivered our 7th consecutive quarter of free cash flow.

[Sprinklr @Sprinklr]

Sprinklr announces second quarter financial results: https://t.co/ESw5yjNsFT

$CXM

[Ragy Thomas @ragythomas]

Nothing unifies us like the Olympics. Today, the world gathers in Paris to watch top athletes compete on the global stage. @Sprinklr helps you follow along as the games begin! https://t.co/Zh0RCxjni9

[Ragy Thomas @ragythomas]

@lloydofcochin Hi Lloyd. Please send us a direct message, and we will be in touch. https://t.co/Rhe4dbfIv9

[Ragy Thomas @ragythomas]

Excited about our strategic partnership with @Reddit across Data API and Advertising API ecosystems, and thrilled to be the first official partner for its Advertising API. Our customers can now better integrate Reddit as a core pillar of their brand and marketing strategies.

[Sprinklr @Sprinklr]

New: We're expanding our partnership with @Reddit 🥳

As Reddit's first official Ads API partner, Sprinklr now offers our enterprise customers a unified approach to manage every aspect of their brand on the channel.

Learn more ➡️ https://t.co/zK5OO4VsBW

[Ragy Thomas @ragythomas]

Thrilled to announce Trac Pham is joining me as Co-CEO. We have been leading collaboratively for the past five months, and our partnership is built on a strong foundation of trust, mutual respect and complementary skill sets. Pleased to have Trac's leadership in our next phase.

[Sprinklr @Sprinklr]

Today, we have appointed Trac Pham as Co-CEO, partnering with Sprinklr Founder and Co-CEO Ragy Thomas to drive growth and scale. Read more: https://t.co/vWbrVkct8n

[Ragy Thomas @ragythomas]

@Sprinklr’s Q1 FY25 results: total revenue was up 13% Y/Y and subscription revenue was up 12% Y/Y. Generated strong free cash flow of $36.2 million despite a more challenging macro environment. We maintain conviction for our vision and what we are building. Learn more:

[Sprinklr @Sprinklr]

Sprinklr announces first quarter financial results: https://t.co/KiDSaEfbk6

$CXM

[Ragy Thomas @ragythomas]

Let us celebrate @Miral Destinations for setting new standards for their guest experiences and emerging as a leader in the leisure and entertainment industry using @Sprinklr's #UnifiedCXM platform.

[Sprinklr @Sprinklr]

.@themiralgroup has emerged as a leader in the leisure and entertainment industry, setting new standards for CX excellence by:

💬 Expanding brand engagement
📊 Empowering data-driven decisions
🤝 Providing world-class service

Read the full story: https://t.co/3JZjV2xtlK

[Ragy Thomas @ragythomas]

Pleased that @Sprinklr is a Strong Performer in @forrester’s Conversational AI for Customer Service wave. With our Sprinklrites and valued customers, we will continue to transform the customer experience through innovative AI technology.

[Sprinklr @Sprinklr]

Happy to announce that Sprinklr has been named a Strong Performer in The @Forrester Wave™: Conversational AI For Customer Service, Q2 2024!

Get your complimentary copy now ➡️ https://t.co/I4TNwLf0Oo

#UnifiedCXM

[Ragy Thomas @ragythomas]

Check out my @FastCompany article on why experience is the new brand. Businesses need to unify their digital edge with #AI to evolve the #CustomerExperience. Discover how leveraging AI can drive customer satisfaction and business success. https://t.co/LJFIMCTcO9

[Ragy Thomas @ragythomas]

Excited that @Sprinklr has been recognized as a leader in @Gartner_inc's Magic Quadrant for Content Marketing Platforms. Thank you to our Sprinklrites for their hard work and to our customers for their partnership in helping us define leading innovation across the platform.

[Sprinklr @Sprinklr]

Going strong! Year five of Sprinklr being recognized as a Leader in the 2024 @Gartner Magic Quadrant™ for Content Marketing Platforms.

Get your complimentary report here ➡️ https://t.co/kTDM6kLlWN

[Ragy Thomas @ragythomas]

What an amazing week in New Orleans for #CXUnifiers24. Thank you to our customers, partners, executives and industry luminaries for joining us to explore the edge of #AI. We are transforming the front office together, and the best is yet to come. #UnifiedCXM