@Amtrak Surely. A DM has been sent. @Amtrak. If this continues, I might need to ask @MetroNorth to hold a red signal at NRO so I can hop on and help with the bags myself. Passenger courtesy isn’t optional—especially for seniors. Train 184 still has time to turn this around. #DoBetter
🚨 @Amtrak I’m incredibly disappointed with the lack of courtesy shown by the conductor on Train 184 (Wilmington to New Rochelle) today. Unnecessary remarks were made to two 70+ year-old passengers over standard luggage (28”). This is unacceptable. Please escalate ASAP. #Amtrak
Also want to commend your Red Cap staff at NY Penn Station earlier this week and again today in Wilmington—prompt, courteous, and professional. Great service that stood in sharp contrast to the onboard experience. #CustomerService
@crosstown_line Realistically, the cost of living in the NYC metro area is incredibly high. Some people choose not to live on top of each other to maintain a realistic quality of life—even with a modestly sized home, it’s about practicality and making financial sense.
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