@FOBroadband I have been offline since 18th of July and up till last week Saturday, it had not been restored. After so much frustration, I have had to turn off the rubbish device and immediately paid for mtn fibrex. Your customer service is terrible and your service delivery is worse.
@FOBroadband It has been 6 days since I experienced LOS. The unfortunate thing is the level of unprofessionalism of your customer service calling me to tell me they will be visiting on Monday, making we wait at home yet no one showed up. I am definitely not renewing my subscription with you.
@FOBroadband@renoomokri@fccpcnigeria@NgComCommission One of your agents called to ask if I would be home yesterday, I told her yes and I stayed home all day only for no one to show up. Today is almost over and still no sign of technician coming even after another agent called to apologize this morning. This is really very bad.
@FOBroadband@renoomokri@fccpcnigeria@NgComCommission This is what I got from you guys 5 days ago and here we are getting a similar response 5 days later. Imagine if I was using your ISP for my business, it means I either close up shop or find a better network. You keep losing customers daily but I guess it doesn’t bother you guys
@FOBroadband@renoomokri@fccpcnigeria@NgComCommission This is what I got from you guys 5 days ago and here we are getting a similar response 5 days later. Imagine if I was using your ISP for my business, it means I either close up shop or find a better network. You keep losing customers daily but I guess it doesn’t bother you guys
@ChuksEricE@FOBroadband@fccpcnigeria@NgComCommission it has bin 4 days since I last had Internet service due to LOS and notin has been done till now. I had more dan 14 days LOS in the month of March and it took almost a month to refund my lost days. For hw will this go on? My ID is 56841
@FOBroadband@renoomokri@NgComCommission@fccpcnigeria I will wait until the review is done and my lost days given back before I subscribe again. I am sure companies like @wifibernigeria@MTNNG are waiting for me to join them. If my lost days are not given then I will just quietly leave and join a better and more reliable network.
@SaharaReporters The claimed they constructed a road but they didn’t. They just brought some bricklayers and graders to fix it and make it wider on both sides. One of the worst road jobs I have ever seen. The bumpiness of the road is second to none. It’s a shame actually
@FOBroadband@renoomokri@NgComCommission@fccpcnigeria My internet was off since Feb 28th and came back March 13th. I asked for my lost days then and was told I will be given and up until my service expired April 13, I was not given my lost days. Now you are telling me to subscribe when you refused to refund my lost days. As how na?
@SaharaReporters@NgComCommission@fccpcnigeria@FOBroadband pls refund my lost days on Fiberone. My internet went off Feb 28th and came back March 13th. I have been sending messages and calling since then and all I was told was that it will be refunded. Pls kindly refund my lost days pls.
@followlasg@NgComCommission@fccpcnigeria@FOBroadband pls refund my lost days on Fiberone. My internet went off Feb 28th and came back March 13th. I have been sending messages and calling since then and all I was told was that it will be refunded. Pls kindly refund my lost days pls.