Ray Naeini

CEO and Chairman, OnviSource Inc.

[Ray Naeini @Ray_Naeini]

Sincere thanks to all our employees for making OnviSource’s 2022 a year of “Amazing Things” in revenue growth, profitability, new customer acquisition, customer loyalty, and delivery of unique AI-driven analytics and automation SaaS.

[Ray Naeini @Ray_Naeini]

Customer Loyalty is not a goal. It is a journey of continuous, relentless effort to achieve excellence in every customer interaction.

[Ray Naeini @Ray_Naeini]

CXM - Then making decisions and taking actions thru experience and reasoning.

[Ray Naeini @Ray_Naeini]

CXM - A cognitive process of acquiring knowledge & trends for all customer interactions & all entities/systems providing customer service.

[Ray Naeini @Ray_Naeini]

It’s not about customer service anymore – It’s about the customer experience resulted from it.

[OnviSource @OnviSource]

#Customerengagement is a #multichannel, enterprise-wide issue. #VentanaResearch
https://t.co/NPdqXfzvBs

[Ray Naeini @Ray_Naeini]

It is not about customer service anymore - It is about customer experience resulted from it - @OnviSource

[Ray Naeini @Ray_Naeini]

@OnviSource: Transforming Contact Centers to Customer Engagement Centers & CXM, thru Multichannel to OmniChannel to Cross-Channel Analytics

[Ray Naeini @Ray_Naeini]

One channel analytics of customer experience: Not enough
Omni-channel: enough, but creates Big Data Silos
Solution: Cross-Channel Analytics

[Ray Naeini @Ray_Naeini]

The true definition of business integrity is to do the "right" thing when no one is looking.

[OnviSource @OnviSource]

Set the stage for a great customer experience in 2016. #CX
https://t.co/bq7sOlHb0X

[Ray Naeini @Ray_Naeini]

Find out about @OnviSource Customer Experience Omni-Channel and Cross-Channel Analytics https://t.co/5kkZTjn049

[Forrester @forrester]

Do you know how to win in the #ageofthecustomer? https://t.co/qiINHeJD9e

[Ray Naeini @Ray_Naeini]

Find out about a concept by @OnviSource: Beyond Omni-Channel Analytics: Customer Experience Cross-Channel Analytics https://t.co/oFW4yRUciu

[Richard J Snow @rjsnowvr]

The High Cost of Poor Customer Service https://t.co/lVlsfFSwRl via @cioinsight

[Ray Naeini @Ray_Naeini]

Find out about a concept by OnviSource: Beyond Omni-Channel Analytics: Cross-Channel Analytics https://t.co/iI7r2ufECr

[Forrester @forrester]

RT @Lluis_Altes: @Forrester Key Predictions 2016: Customer-Centricity, Analytics, Optimisation #DES2016 https://t.co/hxNut4yaj8

[Ray Naeini @Ray_Naeini]

Find out about a concept by OnviSource: Beyond Omni-Channel Analytics: Customer Experience Cross-Channel Analytics https://t.co/AQovaylgC5

[Ray Naeini @Ray_Naeini]

Find out about a concept introduced by OnviSource beyond Omni-channel analytics: Customer Experience Cross-Channel Analytics

[Ray Naeini @Ray_Naeini]

Reading HP's WFO solutions. Interesting to see a great company like HP started publishing WFO value propositions similar to OnviSource

[Ray Naeini @Ray_Naeini]

The WFO market is rapidly transforming from internal optimization to Customer Experience Management