Richard J Snow

VP & Global Research Director of Customer Engagement contact center in the cloud, CRM, WFO, VoC, customer analytics

[Richard J Snow @rjsnowvr]

@HertsHuntSabs @CottesmoreHunt @RSPCA_official Totally agree with Motsi, women should be prosecuted and banned from ever owning a horse

[Richard J Snow @rjsnowvr]

@MrReallyWhite1 Un bloody believable

[Richard J Snow @rjsnowvr]

@MayorofLondon @TfL Nonsense decision. I just travelled in and out of London on the tube, several passengers (6 in my carriage alone) were not wearing masks but no one was enforcing the regulation so what hope when it is not law.

[Richard J Snow @rjsnowvr]

@RealMattLucas Not the best singing voice but fabulous way of getting the message across

[Richard J Snow @rjsnowvr]

@sophiamcoutts Totally agree or one more customer lost

[Richard J Snow @rjsnowvr]

@piersmorgan Not usually a fan but good job

[Richard J Snow @rjsnowvr]

@sainsburys Good to open early for over 70's but you need to re-stock shelves so there is something, anything to buy!! My store was empty this morning

[Richard J Snow @rjsnowvr]

@Nigelrefowens I might not always agree with his referring decisions but I am with Nigel on this one; no clapping, no such thing as an accident anymore, what is the world coming to?

[Richard J Snow @rjsnowvr]

@EnglandRugby Nervous, excited come on boys “bring it home”

[England Rugby @EnglandRugby]

Three hours to kick-off ⏱

How's everyone feeling?

#RWCFinal #CarryThemHome

[England Rugby @EnglandRugby]

What. a. win!

England have beaten New Zealand to reach the @rugbyworldcup final 🙌🌹

#CarryThemHome #RWC19 #ENGvNZL

[Richard J Snow @rjsnowvr]

What fun stuck on flight BA8757 going no where from Orly airport #ba

[Richard J Snow @rjsnowvr]

@IKEAUK unacceptable customer service, Sunday at 8 o'clock 30 mins wait time!! 2 visits to store, still given wrong spare part!! very nor good

[David Menninger @dmenningerISG]

Checkout how #AI and #Predictiveanalytics are impacting #sales organizations in our 30 min webinar tomorrow. https://t.co/0PHQ7R985f https://t.co/Ov7ZEq6RnG

[Richard J Snow @rjsnowvr]

I my view NLP is key to #CX, understanding customer issues, identifying trends, categorising interactions - multiple uses not forgetting #chatbots https://t.co/ekzvqRKX8F

[Mark Smith @MarkSmithISG]

And wonder who was a contributing editor of the magazine :) time to pull out those articles :) https://t.co/stcTxtM5Le

[NiCE @NICELtd]

Zooming back on a special breakfast session on Intelligent Automation with @BearingPoint et @NICE Ltd #roboticautomation #RPA #RobotsAreNICE https://t.co/7rGnzXQfuS

[Verint @Verint]

4 keys to great Customer Engagement in 2018 and the brands who are already there https://t.co/6AWadqPryh #CX #RavingFans

[NewVoiceMedia (now Vonage) @NewVoiceMedia]

NewVoiceMedia appoints John Eng as new Chief Marketing Officer https://t.co/xhsj3949al

[Richard J Snow @rjsnowvr]

Top tip for 2018, find out why your customer engage with your company and take action to address the root cause of their issues #CX