Poor customer experience @sperry. Order was canceled twice. Website chat AI not working. Customer service rep not helpful. You lost a long-term customer.
@sperry Poor customer experience. Order was canceled. AI chat on website doesn't work. Called in and was told order rejected due to PO box address. Place second order with my street address. Got canceled again. You lost me as a customer
Returning a product to @iherb is a painful process.
I bought a product that didn’t arrive on time. started the return process.
Return was approved after 3 days.
Product was received back by iherb
14 days later received an email that my refund request has been canceled.
@iHerb It is impossible to find your email address. [email protected] doesn’t work. Your chat option is only AI based without an option for a real human. What email address should I use?