Real Complaints

Enhancing the patient complaints journey: harnessing the power of language to transform the experience of complaining. Funded by @NIHRresearch.

[Real Complaints @Real_Complaints]

The views and opinions expressed therein are those of the authors and do not necessarily reflect those of the HS&DR Programme, NIHR, NHS or the Department of Health.

[Ruth Parry 💙 @CACEnotes]

Healthcare communication EMCA research now a huge field 📰
Big enough for a @rolsi_journal special issue State of the Art in several subfields @DrRebeccaBarnes & I are guest editing 📑📑📑
It's been a huge job, but we're nearly there, thanks to authors + ext reviewers🙏
#ICCA2023

[Real Complaints @Real_Complaints]

"How did your training event go?" "Great but there was this one guy..." Our latest blogpost on listening to the cynics in our training events: https://t.co/vdhaYgoUl8

[Real Complaints @Real_Complaints]

Real Complaints is hosting an online roundtable for @HSC_NI complaints staff.

[Real Complaints @Real_Complaints]

The Real Complaints team will be presented some early findings at #ica22

[Real Complaints @Real_Complaints]

Real Complaints is recruiting!

Research Associate (Conversation Analysis) at Ulster University until March 2023.

More details: https://t.co/MGK9QZaVWS #EMCA

[CARDS at Ulster @CARDSatUU]

Today at 4pm BST. Get in touch if you would like to join us on Microsoft Teams, we'd be very happy to have you!

[Real Complaints @Real_Complaints]

Today at @CARDSatUU we'll be presenting some data on how the competing demands of emotion and institutional business are navigated through the use of hypothetical reported thoughts (HRTs). You can contact @JackBJoyce if you want to join in!

[The Northern Ireland Place-Name Project @placenamesni]

Fantastic shot of Sliabh Dónairt 'Dónart's mountain' from our linguist friend @JackBJoyce @UlsterUni! The highest and most prominent mountain in Mourne, it is sometimes referred to as Benn mBoirchi ‘the peak of Boirche’ in early sources. St Dónart was a contemporary of St Patrick

[Real Complaints @Real_Complaints]

The first pieces of analysis coming out of the Real Complaints project being previewed tomorrow at #IPrA2021!

[Real Complaints @Real_Complaints]

There's still time to fill out our survey!

If you're a @PatientClient member then check the latest newsletter for details!🗞️

[BBC News NI @BBCNewsNI]

The public deserves honesty as NI loses control of hospital waiting lists, a leading academic says https://t.co/28qQHBgxf4

[Real Complaints @Real_Complaints]

There's still time to fill out our survey!

If you're a @PatientClient member then check the latest newsletter for details!🗞️

[Real Complaints @Real_Complaints]

Are you a @PatientClient member and have views on the NHS/HSC services in Northern Ireland?

👉We want to hear your views!

Please check the @PatientClient newsletter for an invitation to participate in our research survey.

More information on our study: https://t.co/vBoNCl3ceN

[Real Complaints @Real_Complaints]

⭐️New @Real_Complaints blog post!

Ever wondered whether you should complain? 🤔

In this blog we ask 𝘄𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝗶𝘁 𝗺𝗲𝗮𝗻 𝘁𝗼 𝗰𝗼𝗺𝗽𝗹𝗮𝗶𝗻? and why complaining is usually a good thing.

https://t.co/LVcQZ4tntt

[Real Complaints @Real_Complaints]

This afternoon (4pm- BST) at @CARDSatUU we'll be showing the first pieces of data from our collection.

We're exploring the balancing of emotional and institutional needs during a complaint phone call to a patient advocacy group.

If you'd like to join then please get in touch.

[Real Complaints @Real_Complaints]

Do you think complaining can be useful?

[Real Complaints @Real_Complaints]

⭐️New @Real_Complaints blog post!

Ever wondered whether you should complain? 🤔

In this blog we ask 𝘄𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝗶𝘁 𝗺𝗲𝗮𝗻 𝘁𝗼 𝗰𝗼𝗺𝗽𝗹𝗮𝗶𝗻? and why complaining is usually a good thing.

https://t.co/LVcQZ4tntt