The name of the agent was Sahil and he was Rude AF. This mess needs to be addressed and a company like Zomato cannot hire rude people to be their customer service agents.
@zomatocare@zomato Such a pathetic and horrible customer service. Customer Service agent was rude and arrogant. The app made a mess even after I changed the location from Sion to Kalyan it did not capture the change.
I spotted the issue in less than a minute and raised the concern to cancel the order and i got the a reply stating “It will be delivered to Kalyan” the person on call was saying the delivery address does not make a difference its the Pin location that matters.