William Roberts

Thoughtful Risk Management Past: @FirstData @Fiserv @Braintree @PayPal

[William Roberts @RefuteIt]

After two days stuck in New York with limited help, my wife finally made it home last night on a United flight I booked the day her JetBlue flight was canceled, she was bumped from numerous standby flights. Shit happens, but @JetBlue be better @ communicating with ur customers.

[William Roberts @RefuteIt]

@JetBlue My wife is stranded at JFK. Her 5:30 PM flight was delayed over and over until it was finally canceled at 1:00 AM. The only update? An email rebooking her to Chicago for Sunday. The communication has been terrible, and it seems like no one knows what to do. Unacceptable.

[William Roberts @RefuteIt]

Wife is now in LGA. Was waiting on standby for multiple flights without success. This is with @united .

[William Roberts @RefuteIt]

@JetBlueMedia_HQ Nope. I DM’ed. Please call her. She never got her bag.

[William Roberts @RefuteIt]

They still haven’t returned her bags. Passengers have been told they’ll have to wait until 3:00 AM, when the service desks reopen, just to get help locating their luggage. Completely unacceptable. Crazy you just abandon your customers like this.

[William Roberts @RefuteIt]

@nba_topshot Was queuing 1734 at 12:00. Not sure how I didn’t get a pack if you had over 2600 to sell. 🤷‍♂️

[William Roberts @RefuteIt]

@artiequitter Happy to see you coming back stronger than ever #staystrongArtie #teamwaaaaahhhhhhh

[William Roberts @RefuteIt]

@Suits_USA how many episodes until Louis confronts the mugger? I say 2 episodes.

[Bill Ready @williamready]

Largest growth quarter ever for Venmo! New users (net new actives) for the quarter hit another all-time high & Venmo’s #payment volume in Q2 hit $14.2B, up 78% year over year. So far this year, 17% of active Venmo users have engaged in a monetized experience. $PYPL

[Charley Ma @CharleyMa]

PayPal's acquisition of Braintree and their acquisition of Venmo will go down as one of the best fintech deals ever. All the banks completely missed the boat on acquisition potential. https://t.co/sY7R3hSdLv

[Bill Ready @williamready]

Venmo is partnering with Uber to add @Venmo as a payment option in the @Uber and @UberEats mobile apps so Venmo users can easily pay for, split and share rides and meals with friends on Venmo.
https://t.co/Qqa47v9xOt

[William Roberts @RefuteIt]

@ShebaRoastery thanks for starting my morning off right with this amazing cup of Micro-Roasted Ethiopian Coffee!!!

[William Roberts @RefuteIt]

@MyBobs multiple deliveries w/ multiple defective products, cust service not working, manager never calls back #terriblecustomerexperience

[William Roberts @RefuteIt]

Shoutout to Moe @udemy. Great customer support. Thanks for your fast response!!!

[William Roberts @RefuteIt]

@amazonecho I would love to be able to order from @Grubhub with my echo. #iamhungry #iamlazy #fatboylife @mchanes612

[William Roberts @RefuteIt]

@comcast @XFINITY emp: Paul in Tucson AZ has fixed an issue that I had called about for months re: WIFI. Give that man a raise! #happycust

[JoLambert @JoLambert]

Calling all rock star engineers! Join us at @Venmo! We are growing fast and having fun! Visit https://t.co/kKVOkggPWI for more info.

[Bill Ready @williamready]

Very proud to see @PayPal on this list > 'How these 50 companies are changing the world via @FortuneMagazine' https://t.co/hNL7yOFr6z

[Bill Ready @williamready]

.@Braintree still growing 100%+ even on huge denominator of cards (now over 300 million)...🚀 https://t.co/F27e9IfUtJ

[Klas Back @KlasBack]

So proud of @braintree team & that we managed to grow our transaction volume 3X last 12 months #justgettingstarted https://t.co/CkJYkkkl9N