Reiner Kraus

[Reiner Kraus @ReinerKraus4]

Update: my BTC withdrawal was released on Aug 31 - in full, after 15 days. @krakenfx never gave a reason, never requested a single document, and still hasn't explained what triggered the hold. I've now formally asked for an explanation. Full case: https://t.co/pbN5iWMLNW

[Reiner Kraus @ReinerKraus4]

1/7
Day 10. On Aug 16 I instructed a withdrawal of my own Bitcoin from @krakenfx to my own wallet. Status since: "on hold". No reason given. No documents requested. No timeline. This thread documents the case — with dates and ticket numbers. 🧵

[Reiner Kraus @ReinerKraus4]

@CoinDesk @krakenfx Day 12 of my own Kraken hold. Customer for years, six-figure withdrawal frozen since Aug 16. No reason, no document request, no timeline. They released a withdrawal to the SAME address 2h earlier. Complaint rejected 3 min after filing. Documented: https://t.co/pbN5iWMLNW

[Reiner Kraus @ReinerKraus4]

1/7
Day 10. On Aug 16 I instructed a withdrawal of my own Bitcoin from @krakenfx to my own wallet. Status since: "on hold". No reason given. No documents requested. No timeline. This thread documents the case — with dates and ticket numbers. 🧵

[Reiner Kraus @ReinerKraus4]

@krakenpro Day 10 of my own Kraken hold. Customer for years, six-figure withdrawal frozen since Aug 16. No reason, no document request, no timeline. They released a withdrawal to the SAME address 2h earlier. Complaint rejected 3 min after filing. Documented: https://t.co/pbN5iWMLNW

[Reiner Kraus @ReinerKraus4]

1/7
Day 10. On Aug 16 I instructed a withdrawal of my own Bitcoin from @krakenfx to my own wallet. Status since: "on hold". No reason given. No documents requested. No timeline. This thread documents the case — with dates and ticket numbers. 🧵

[Reiner Kraus @ReinerKraus4]

@business Day 10 of my own Kraken hold. Customer for years, six-figure withdrawal frozen since Aug 16. No reason, no document request, no timeline. They released a withdrawal to the SAME address 2h earlier. Complaint rejected 3 min after filing. Documented: https://t.co/pbN5iWMLNW

[Reiner Kraus @ReinerKraus4]

1/7
Day 10. On Aug 16 I instructed a withdrawal of my own Bitcoin from @krakenfx to my own wallet. Status since: "on hold". No reason given. No documents requested. No timeline. This thread documents the case — with dates and ticket numbers. 🧵

[Reiner Kraus @ReinerKraus4]

@crypto_banter Day 10 of my own Kraken hold. Customer for years, six-figure withdrawal frozen since Aug 16. No reason, no document request, no timeline. They released a withdrawal to the SAME address 2h earlier. Complaint rejected 3 min after filing. Documented: https://t.co/pbN5iWMLNW

[Reiner Kraus @ReinerKraus4]

1/7
Day 10. On Aug 16 I instructed a withdrawal of my own Bitcoin from @krakenfx to my own wallet. Status since: "on hold". No reason given. No documents requested. No timeline. This thread documents the case — with dates and ticket numbers. 🧵

[Reiner Kraus @ReinerKraus4]

@cryptodotnews Day 10 of my own Kraken hold. Customer for years, six-figure withdrawal frozen since Aug 16. No reason, no document request, no timeline. They released a withdrawal to the SAME address 2h earlier. Complaint rejected 3 min after filing. Documented: https://t.co/pbN5iWMLNW

[Reiner Kraus @ReinerKraus4]

1/7
Day 10. On Aug 16 I instructed a withdrawal of my own Bitcoin from @krakenfx to my own wallet. Status since: "on hold". No reason given. No documents requested. No timeline. This thread documents the case — with dates and ticket numbers. 🧵

[Reiner Kraus @ReinerKraus4]

@scottmelker Day 10 of my own Kraken hold. Customer for years, six-figure withdrawal frozen since Aug 16. No reason, no document request, no timeline. They released a withdrawal to the SAME address 2h earlier. Complaint rejected 3 min after filing. Documented: https://t.co/pbN5iWMLNW

[Reiner Kraus @ReinerKraus4]

1/7
Day 10. On Aug 16 I instructed a withdrawal of my own Bitcoin from @krakenfx to my own wallet. Status since: "on hold". No reason given. No documents requested. No timeline. This thread documents the case — with dates and ticket numbers. 🧵

[Reiner Kraus @ReinerKraus4]

@WuBlockchain Day 10 of my own Kraken hold. Customer for years, six-figure withdrawal frozen since Aug 16. No reason, no document request, no timeline. They released a withdrawal to the SAME address 2h earlier. Complaint rejected 3 min after filing. Documented: https://t.co/pbN5iWMLNW

[Reiner Kraus @ReinerKraus4]

1/7
Day 10. On Aug 16 I instructed a withdrawal of my own Bitcoin from @krakenfx to my own wallet. Status since: "on hold". No reason given. No documents requested. No timeline. This thread documents the case — with dates and ticket numbers. 🧵

[Reiner Kraus @ReinerKraus4]

@Cointelegraph Day 10 of my own Kraken hold. Customer for years, six-figure withdrawal frozen since Aug 16. No reason, no document request, no timeline. They released a withdrawal to the SAME address 2h earlier. Complaint rejected 3 min after filing. Documented: https://t.co/pbN5iWMLNW

[Reiner Kraus @ReinerKraus4]

1/7
Day 10. On Aug 16 I instructed a withdrawal of my own Bitcoin from @krakenfx to my own wallet. Status since: "on hold". No reason given. No documents requested. No timeline. This thread documents the case — with dates and ticket numbers. 🧵

[Reiner Kraus @ReinerKraus4]

7/7
Next steps are formal: complaint to the Financial Services & Pensions Ombudsman in Ireland (Kraken named this route itself) + notification to the Central Bank of Ireland, its MiCA supervisor. Every step will be documented here. Day 10. @krakenfx @KrakenSupport

[Reiner Kraus @ReinerKraus4]

1/7
Day 10. On Aug 16 I instructed a withdrawal of my own Bitcoin from @krakenfx to my own wallet. Status since: "on hold". No reason given. No documents requested. No timeline. This thread documents the case — with dates and ticket numbers. 🧵

[Reiner Kraus @ReinerKraus4]

6/7
A complaint "thoroughly and fairly investigated" in 3 minutes, with the ticket number placeholder still unfilled in the template ("your original support ticket [#]"). That is not a review. That is an autoresponder wearing a compliance badge.

[Reiner Kraus @ReinerKraus4]

@krakensupport Update:
Today ist day 10 - my account and withdrawal are still on hold - they have gone totally silent - no answering of support emails or DMs on this platform by @krakensupport

[Reiner Kraus @ReinerKraus4]

@krakensupport
My BTC withdrawal is on hold for review for more than 5 business days now - no further information from them.
I was promised that my ticket would be “bumped up the queue” but nothing has happened.
Unacceptable behavior and lack of service and communication!

[Reiner Kraus @ReinerKraus4]

@krakensupport Update: @Krakensupport is withoulding my btc withrawel for the 8th (!) day now - no comment, no further information from their side and support has gone totally silent - Absolut unacceptable customer treatment

[Reiner Kraus @ReinerKraus4]

@Phenomaly @Scam_tackle @jespow The exact same thing happened to me last sunday - withdrawal on hold for 5 days now already - no info, no support - nothing