Manda

Respectfully… that wasn’t the question.

[Manda @RespectfulWhy]

On June 7, I was scheduled to fly AA2710 with @AmericanAir.

That morning I received four delay notifications stating the flight was delayed due to maintenance. The flight was ultimately canceled and classified as weather-related.

For the past 12 days, I have emailed American Airlines and spoken with Customer Relations seeking a simple answer: What specific weather event or sequence of events caused this flight to be classified as weather-related after multiple maintenance delays?

Every response I receive states that, after review, the cancellation was correctly classified as weather-related. However, no one has been able to identify the actual weather event, where it occurred, or how it impacted Flight 2710.

I am not disputing the classification. I am simply asking for transparency regarding the events that led to that determination.

Who can provide this information?

@FAANews @USDOT

Has anyone else experienced this? If so, were you ever able to get a clear explanation?

[Manda @RespectfulWhy]

Day 13.

Emailing @AmericanAir feels like:

Me: What weather event canceled my flight?

American: Thank you for contacting us. We can confirm that bananas are technically berries.

[Manda @RespectfulWhy]

@MendessPls @AmericanAir Fair question. On day one I was frustrated about the hotel costs. At this point, I’m more frustrated that nobody can identify the specific event that caused the weather classification.

[Manda @RespectfulWhy]

On June 7, I was scheduled to fly AA2710 with @AmericanAir.

That morning I received four delay notifications stating the flight was delayed due to maintenance. The flight was ultimately canceled and classified as weather-related.

For the past 12 days, I have emailed American Airlines and spoken with Customer Relations seeking a simple answer: What specific weather event or sequence of events caused this flight to be classified as weather-related after multiple maintenance delays?

Every response I receive states that, after review, the cancellation was correctly classified as weather-related. However, no one has been able to identify the actual weather event, where it occurred, or how it impacted Flight 2710.

I am not disputing the classification. I am simply asking for transparency regarding the events that led to that determination.

Who can provide this information?

@FAANews @USDOT

Has anyone else experienced this? If so, were you ever able to get a clear explanation?

[Manda @RespectfulWhy]

@AmericanAir Ah, I see where I went wrong. I asked Customer Relations instead of J.J. Watt.

[Manda @RespectfulWhy]

“I’ve been approaching this all wrong. I should have become Twitter famous before my flight was canceled.”

FYI, I’m super happy for Freddy!

[americanair @AmericanAir]

@FreddyLA7 Not on our watch, Freddy. Check your DMs 😉

[Manda @RespectfulWhy]

@jaredsmithbets Turns out the secret travel insurance was followers.

[Manda @RespectfulWhy]

My expectations are now so low I’m genuinely happy for the one person who got a $12 meal voucher.

[I identify as tax exempt @PHXGTR]

Really @AmericanAir I’ve been flying you exclusively for years and I’m not going to change due to status but I’ve been delayed going on 6 hours today due to “maintenance” and your idea to fix it is a fucking $12 meal voucher, AFTER I boarded the plane and was delayed again????

[Manda @RespectfulWhy]

@AmericanAir @grantmmyers Breaking: Company shocked by company’s actions.

[Manda @RespectfulWhy]

@Cbiz04 @grantmmyers @AmericanAir I’ve heard this story before 🤔

[Manda @RespectfulWhy]

The older I get, the more I understand why medieval villagers thought everything was witchcraft.

[Manda @RespectfulWhy]

@MuzeSick_12 @AmericanAir Meet us in the DMs so we can provide information unrelated to the question being asked.

[Manda @RespectfulWhy]

@ChrisCarlson @AmericanAir Life is short. Answers should be shorter.

[Manda @RespectfulWhy]

@KathleenBrenna1 @AmericanAir Sounds very similar to my experience. Somewhere out there is a weather event with a lot of explaining to do. 😉

[Manda @RespectfulWhy]

@AaronBMoore @AmericanAir May the odds be ever in your favor

[Manda @RespectfulWhy]

@AmericanAir @BigMoneySloth Respectfully, it appears the definition of “cleared things up” is doing some heavy lifting here.

[Manda @RespectfulWhy]

@ripper3jk @AmericanAir Seems to be a trend.

[Manda @RespectfulWhy]

@ripper3jk @AmericanAir Meanwhile I’m 12 days into trying to get someone to identify the specific event that caused my flight to be classified as weather-related.

[Manda @RespectfulWhy]

@SandySandmeyer @AmericanAir @USDOT Respectfully, “it was weather” answers a category. I’m still looking for the event.

[Manda @RespectfulWhy]

@AmericanAir @sunnymok Respectfully, I don’t think the question was where the feedback was going.

[Manda @RespectfulWhy]

@manofgolf72 Respectfully, if the seat in front of you is required for you to stand up, we may need to discuss core strength.

[Manda @RespectfulWhy]

@Scarlet_Suns @AmericanAir Wait… you got a discount offer?

[Manda @RespectfulWhy]

@SBuccello @AmericanAir Nothing says “modern customer service” quite like coming to Twitter to get answers from a billion-dollar company.